Darren B. Email & Phone Number

United States

Gladstone, Oregon, United States

-Oversee all utility billing functions: prepare monthly billings, process and reconcile all utility payments, provide utility reports to the Finance and Public Works Department.-Primary point of contact for residents, businesses, and rental property owners addressing utility billing questions, complaints, and account information.-Prepare, monitor, and administer the utility billing rate assistance program.-Assist the public locating assistance programs and create payment arrangements.-Processes work orders for service disconnections, reconnections, new orders, leak adjustments, andother public works service requests.

San Luis Obispo, California

-Process utility bills; balance and record payments; prepare and record adjustments; process service request and change orders; process meter reads; prepare, proof, and adjust bills. -Provide assistance and information to the public and other City employees; answer telephone and assist the public in person; explain city and utilities related policies, billing procedures, rates, and fees.-Record data and maintain statistical and financial records and logs; perform data entry; check, verify, and file financial data. -Perform shut-off procedures, 48-hour phone tree notifications, returned checks, collection batches, and review leak adjustment requests.

San Luis Obispo, California Area

- Provide front desk customer service and address customer questions and complaints via phone. - Perform cashiering functions and data entry.

Portland, Oregon Area

- Provided front desk customer service, addressing customer questions, concerns, and complaints in person, by phone, and email.- Receipting municipal court and utility payments, including credit card, check, and cash handling. - Updated and maintained data in municipal court and utility account records. - Managed business licensing for City; maintained registration records and issued licenses.- Communicated and coordinated with colleagues within municipal court and finance departments as well as with County and other City departments, including police, planning, and engineering.

Portland, Oregon Area

- Primary point of contact for customers; addressed all questions and complaints. - Maintained accurate records of inventory, employee performance, and sales.- Liaison for vendors, suppliers, and industry professionals.- Supervised up to six employees; responsible for hiring, training, scheduling, and evaluation. - Utilized data and analytics to improve sales and customer satisfaction.

Orange County, California Area

- Processed all payments, checks and credit cards, ranging from 100-600 payments daily. - Maintained accounting records; entered data for accounts, upwards of 800 accounts monthly. - Created spreadsheets of employee activity and calculated employee commissions.- Provided consistent communication with employees about accounting matters.