Darren Carson Email and Phone Number
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Background encompasses extensive professional experience in the following key positions of responsibility: Customer Service Manager, Customer Service Supervisor and Customer Service Specialist.Strengths: • Excellent communication/interpersonal skills (able to develop positive relationships with individuals of all ages and backgrounds) • Proven managerial/supervisory skills (able to motivate personnel to reach desired objectives) • Team player (works well with others) and team builder • Highly responsible; dependable; resourceful and inventive in implementing creative solutions• Detail-oriented and analyticalClients included: AT&T; One Com Cellular; UPS; Mile High Cable; McCaw Cellular.Specialties: HONORS/AWARDS:• Received “Top Team” Award (consistently met objectives related to client relations.)• TeleTech “Supervisor of the Month” Award• Successful Project Implementation Award• Top Sales Award• Received Management Recognition Award
Albion Global Inc.
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Customer Service ManagerAlbion Global Inc. Mar 2015 - Present
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Billing/Customer Service ManagerZoombak, Llc (Liberty Media) Apr 2008 - Aug 2012
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Contact Center Department ManagerSight-Sound Theaters Feb 2006 - Feb 2009• Manage the Reservations Department staff in both the Strasburg and Branson offices, resource systems and the processes employed to gather, compile, verify, analyze, correct, report, record and update reservations data in the reservations system. • Develop department staff: Hire, supervise and conduct performance appraisals for direct reports. Identify training requirements. • Establish and oversee the structure for ongoing quality assurance, training, coaching and mentoring. • Prepare and manage the Reservations Department budget. • Where applicable, assist in designing, researching and tracking customer data, sales information and controls. • Oversee the structuring and implementation of departmental work assignments and schedules as well as establishing time and attendance expectations.
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Contact Center ManagerHabitat For Humanity Oct 2005 - Feb 2006• Responsible for managing incoming e-mails from donors, volunteers and displaced Katrina victims. • Made sure thousands of e-mail were responded to and sent to the correct departments. This process alone allowed several hundred donors and volunteers to be sent to help in our disaster relief efforts as well as our Home in a Box. • Assigned each Customer Service Representative (CSR) a Calls Per Hour (CPH) goal. This allowed each call to be handled in a timely manner. Part of the incoming call volume was directly from Katrina victims as well as volunteers leaving voice mails for individuals whom may have been on vacation or on assignment. • Scripted call and e-mail responses to better handle the number of donors, volunteers and victims on how to meet their immediate need. • Conducted weekly one-on-one with staff to establish and review goals and needs of the business. -
Customer Service ManagerTeletech 1994 - 2005• Managed 480 customer service representatives, 50 lead coaches, 20 supervisors and 2 assistant managers in a call center environment. • Provided customer service to clients. Interfaced with Human Resources in areas of recruiting, training, hiring, employee discipline and discharge to maximize performance of the call center. • Maintained a safe, fair and consistent environment, free of harassment, and discrimination. • Provided leadership through skillful decision-making that impacted quality of business. • Oversaw, scheduled and supervised call volume of more than 60,000 incoming customer calls daily. Managed average handle time (AHT), ACD, service level and scheduled adherence. Managed costs through effective utilization of coaches.
Darren Carson Skills
Darren Carson Education Details
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Business -
East High
Frequently Asked Questions about Darren Carson
What company does Darren Carson work for?
Darren Carson works for Albion Global Inc.
What is Darren Carson's role at the current company?
Darren Carson's current role is Customer Service Manager at Albion Global Inc..
What is Darren Carson's email address?
Darren Carson's email address is da****@****hoo.com
What is Darren Carson's direct phone number?
Darren Carson's direct phone number is +121245*****
What schools did Darren Carson attend?
Darren Carson attended University Of Colorado Denver, East High.
What are some of Darren Carson's interests?
Darren Carson has interest in Social Services, Civil Rights And Social Action, Disaster And Humanitarian Relief, Human Rights, Health.
What skills is Darren Carson known for?
Darren Carson has skills like Training, Leadership, Call Centers, Team Building, Management, Recruiting, Customer Service, Call Center, Budgets, Human Resources, Sales, Vendor Management.
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