• Improve performance of global assigned services to ensure they meet SLT targets. All were above 85%. Some regions achieved greater than 95%• Produce performance reporting and trends in ServiceNow for Senior Management• Global printer refresh, multiple APAC locations – Global project to refresh and standardise the print environment – working with Canon, Uniflow and local 3rd party vendors to remove old equipment, configure, install and test new Canon printers• Global Dell hardware & Windows 10 refresh, APAC locations. Refresh mix of old & varied hardware from legacy companies. Collaborate with UK-based Image Engineering team for SOE testing• Identify and present problem trends so they can be recognised and proactively managed• Collaborate with wider global IT teams and business colleagues to ensure services, project deliverables and changes are optimised for the best possible customer experience• Identify knowledge gaps and create documents to close them, working with other IT teams if required. Share knowledge with Service Desk personnel to improve 1st call resolution metrics• SME for local desktop colleagues, including troubleshooting of upgrades and patch management. Escalate if required to global specialist IT teams• Windows 7 & 10 Group Policies. Identify issues and help resolve• SCCM for Asset management. Find broken clients, upgrade opportunities and troubleshoot workstation SCCM deployment and upgrades• Created global disposal process in collaboration with Dell to ensure secure, environmentally sound disposal methods are used• Standardise end-user IT procurement, using Dell portal, alongside local 3rd party vendors• APAC/UK team of 3 (UK-based manager)• Keep all activities within assigned budgets and examine ways to further enhance services while reducing costs

• New office/office move/office consolidation design of LAN Room layout, racking, UPS systems, A/C & power systems, data and telephone wiring within LAN room through to the user’s desk• Coordination of IT systems and EUC equipment moving (disconnect, move and reconnect)• Support and maintain the APAC printer & UPS environment, including database of all devices, configurations, and support/maintenance contracts• Uniflow configuration & installation (sites with Canon devices)• Working with outsourcing providers – Siemens/ATOS• Coordinate with 3rd parties on AV & VC solutions for each office

PC hardware and software support in an office of approximately 120. Building SOE images, perform software & hardware inventory. Software packaging and deployment. Security patch deployment. Ensure backups performed, server room maintenance, including UPS & A/C systems

PC and IT hardware support at Watson Wyatt Worldwide HQ. Large site of approx. 1500 Associates across three buildings and two locations

Support over a 104-acre Pharmaceuticals site.

Ashford, Kent. PC Desktop Support on Novell Netware 3.11, 3.12, 4.1, Intranetware 4.11 and NT4 systems. Fault diagnosis and repair. Mixture of Equipment - HP Lasers, plotters, inkjets, Canon Bubble jets, Viglen PCs, Compaq Notebooks Windows for Workgroups, Windows 95, Office 95/97, NT4 Workstation - Installation of software and Operating systems Based over two sites - one in Ashford, one in Folkestone

Reporting to the Systems Manager, and in charge of one IT Technician

ICL VME systems, then PC support, supporting Windows 3.1 and various applications.