Darren Cuthbert Email & Phone Number

Swindon, England, United Kingdom

Swindon, England, United Kingdom

Swindon, England, United Kingdom

Swindon, England, United Kingdom

Swindon, England, United Kingdom

Brinkworth

As part of the Senior Management Team, I look after the Finance within the business, as well as the office/facilities:Finance - Budgeting, Bookkeeping, Profit & Loss, Credit Control, Payroll, CashflowOperations Management; H.R.; Facilities; I.T.As part of the board, I have strategised and made action plans to help improve the performance and grow the business

Due to the size (from 6 to 40 staff members) and nature of the company, my job role changed frequently depending on the business needs.Facilities Management Source third parties and manage contracts for facilities not covered by the buildings landlord; inc Alarms; Heating, Air Conditioning; Confidential Shredding; WasteMaintain ongoing relationships with third parties, and organise regular maintenance of building and equipmentSourcing and ordering of computer & telephony equipment, office equipment & furniture, stationeryProject ManagementVarious ad hoc projects have included:o Sourcing and replacing our CRM database, which held data for up to 30,000 clients at any one time. Ongoing maintenance of database, importing and exporting client datao Re-design our client facing company websiteo Introduce a Refer a Friend scheme to our clientso Re-design of various corporate leaflets & brochuresCredit Control Managing an average annual value in invoices of £20m, and successfully keeping bad debt below 4%Introduced a date driven chase cycleIntroduced new methods of payment for clients; inc Credit / Debits cards, online payments, and PayPalI.T.Manage day to day I.T. support; fixing any server, software, hardware and telephony issuesManage our website through third party developers. Design new pages, adapt content & maintain performanceCat5 network cabling and management of Comms cabinetInstallation of new equipmentSet up of any new employeesOtherProducing monthly MI for Company Directors showing the business pipeline and status of casesChoosing weekly advertising slots based on allocated set budget, by location, readership and costWeekly Staff rota organised for all employees, obtaining holiday days, advertising and overtimeRecruiting, disciplinary, dismissals and redundancy procedures

Worked with 3rd party supplier to set up, install and run complex automated process to reduce amount of manual workImproved motivation and set out prioritised procedures to improve productivity

Utilised my previous experience to set up call handling procedures, training and motivational toolsSet up diarised chase cycle for contacting clients / outbound calls

Responsible for all administration across 13 branch networkUtilised administration background to improve output of teamAssisted in creation of successful client contract proposals and tenders

Trowbridge

Used experience and knowledge from previous roles to improve output of team to surpass call monitoring targets within three monthsIntroduced motivational team building ideas across the Customer Centre teams Assisted Customer Centre Manager in ‘Monitoring Inbound Call Traffic’ projectDevelopment of established team to increase and improve call handling

Retention Team Leader ‘02 – ‘04; Assisted in decreasing company churn from 3.5% to 1.3% per monthImproved team output and customer retention rate from 38% to 70%Decreased team after call work from 22% to 13%Produced statistics and reports to display output of teamExperienced in recruiting, disciplining and dismissing staffDeveloped staff using performance management and trainingAdministration Team Leader ‘01 – ’02 Successful implementation of a web based ‘standard letters’ projectCreated templates for non-standard outgoing lettersCentralised all administration functions throughout the company into one areaDoubled productivity of administration team through the above processes from 12 pieces per hour to 25 pieces per hourReduced sickness from 160 days over 6 month period prior to joining team to 47 days during first 6 months.Trainee Team Leader ‘99 – ‘01 Successfully controlled the data transfer of 70,000 new customers per month, ensuring accuracy to 98% through liaisons with the UK’s largest connecting companyAssisted Team Leaders within the customer services call centre and administration to develop staff through 1-2-1’s and appraisals.

Introduction To Counselling - Level 1

Aat Accounting Level 2 Foundation

Aat Accounting, Accounting And Finance, Level 1 - Access

Education record

Education record