-Order/Vendor Management in Service Delivery, responsible for building and maintaining business relationships with internal customers and suppliers. -Manage implementation of Peering, IP Transit, Dark Fiber, Voice, and Wavelength services.-Understand telecommunications practices, terminologies, and interfaces (DS0, DS1, DS3).-Review ticket requirements, reserve router interface, design patch panel, mapping and demarcation design path, track FOC and DLR, request patching between equipment for cross-connects and Voice.-Track milestones, KPI’s and SLA and proactively drive any activities that may jeopardize orders from completing on time while maintaining 100.00% QA rate.-Provide thorough and timely status throughout the entire implementation life cycle in the tracking system; including communicating vendor provisioning/install lead times and with stakeholders.-Design, provision, and test delivered services to ensure quality hand-off to internal customers.-Expedite and escalate issues when necessary to ensure timely delivery of services.-Prioritize projects, manage and direct activities to deliver connectivity within project schedule.-Communicate and collaborate with internal customers, stakeholders.-Support planned systems maintenance activity while minimizing impact to services.

Creating business reports and presenting to the client vendor manager and product operations managers.- Regularly sharing feedback with team members to address all potential improvement areas and highlights, and encouraging team members to work together and help each other regularly, which increased motivation of the teams, as well as quality of the overall service provided to the client. Working closely with client’s POCs which significantly increased the mutual trust and relationship between us.Improving overall workflow by working individually and collectively with all team members, updating and creatingdocuments, analyzing and improving processes and workflow, which resulted in drastic improvement of team results measured in quality, TAT, CSAT and utilization.Deeply investigating client’s accounts and all occurred and potential issues to provide the best possible customer and account management service to them and to gather and share knowledge and best practices with the team

Provided account management support to Comparison Shopping Services using Google Shopping products. Act as a first point of contact for clients, supporting them in making informed decisions and growing their digital advertising businesses.Resolving requests while maintaining 100.00% quality rate through active listening of clients objectives, troubleshooting issues and conducting feed audits and performance reports. Produced local inventory ads market growth in EMEA by strategically assessing and achieving customer success via sales techniques, and coordinating among several sales, product management and operations teams. Providing consulting services to clients to help them grow their businesses, as well as share the product knowledge and best practices.

Technical Support Specialist working in a client-facing technical service environment, supporting a web based ad management system used by advertisers and agencies to track websites, mobile devices and target audiences.Create informative and interesting marketing materials, Implement effective communication strategies, Prepare detailed designs and content for the Internal and External Knowledge Base.Investigate and Provide guidance and consultative technical support to clients and account managers, for incidents, issues, requests, queries, (HTML, CSS, Javascript) and other Syntax issues.Build strong and positive relationships with the biggest Marketing Agencies and Direct Clients in the EMEA market (CRM) Plus Billing, Planning, Mapping, purchasing and Media.Maintain strong QA standards and customer satisfaction, liaise with multiple customer SME groups and assist them in developing and implementing a strategy that translates learning objectives into business results.SaaS, PaaS, IaaS onboarding best practices and serve as a Consultant

Processing and reviewing materials that have been flagged for review of potentially sensitive content to ensure there are no violations of Google policies.Complying with all client published policies/procedures and any legal and regulatory requirements that the company is obliged to adhere to assigned and accountable for workable solutions and processes within a specific area of responsibility.Investigate and resolve issues regarding content that is reported for account support and/or safety, flag for action, and resolve within agreed-upon turnaround times and standards of quality.Provide dedicated support and build a relationship with Premium Partners in a range of topics (video uploads, channel management, monetization, analytics, and any product technical issues) with emphasis on high user satisfaction and quality.

As a Content Reviewer, I am responsible for evaluating online and social media and advertising content and making sure it is in line with client's policy. In this role, I will visually navigate and review images along with Videos, Text, and Audio-based content through internally developed applications.The main focus will be to analyzed, label And discover patterns of suspicious activity.

Advising & serving customers.Clothing/jewelry MerchandisingRunning SKU/Dim reports Communicating with payroll to ensure staff wages are correct.Assisting customers in order to help them find what they need.Placing stock orders to ensure adequate levels of best selling items.Promoting store cards or special offers.Providing customers with information on pricing and product availability.Arranging window displays.Monitoring KPI reports and filling KPI sheets.Handling customer complaints or handing customers on to managements

Advising & serving customers.Processing payments.Assisting customers in order to help them find what they need.Ensuring stock levels are well maintained.Promoting store cards or special offers.Providing customers with information on pricing and product availability.Arranging window displays.Handling customer complaints or handing customers on to management.