Darren E. Email & Phone Number

Brentford, England, United Kingdom

Basingstoke, Hampshire, United Kingdom

Guildford, United Kingdom

Heading up the Change (Config) and Problem management teams working within an ITIL-based framework. Responsible for the processes that support these areas and accountable for the outcome of these processes. Working internally with UK technicians, project managers and support staff, and externally with partners in multiple locations. Operational stability.

Bracknell

Responsible for the change management process, operational service transition requirements during project delivery and managing a team of 2 responsible for process and control activities.My role is focused on supporting the change and release activity but also contributes to general service management topics. Service Management supports the day-to-day.

Guildford, United Kingdom

Responsible for providing guidance and governance around IT infrastructure/application change management with ITIL at the core. I was heavily involved in reviewing and changing the way release management is handled into the production environment for business related IT projects. I am an ITIL v2 Release, Change and Configuration Practitioner and realise.

Protect the 'live' environment, maintain customer experience and protect the company brandResponsible for guiding and educating project management teams to be proactive with their technology changes in all aspects of the process prior to implementationUnderstand the customer requirements and the associated impact to serviceInterface with Problem and.

To maintain the continuity between conception of new services and the existing support infrastructureLiaise with the projects that create these new services to foresee any short fall in current support and support resource with Service OperationsGain an understanding of the cross-technology requirementsProduce documentation to provide a summary of those.

Support the project managers by reporting project status and managing data.Developed a template to capture quote information for national events attended by the education department for FY 06/07Identified an opportunity to develop a database to manage these events to provide more accurate data flows and reporting mechanisms.Liaised with the DfES to.

To maintain the continuity between conception of new services and the existing support infrastructureLiaise with the projects that create these new services to foresee any short fall in current support and support resource Liaise with internal teams to help identify any current support failings and identify solutions to resolveProduce documentation to.

Mechanical And Production Engineering Awarded

4 year Mechanical and Production Engineering Apprenticeship ONC and HNC

Education record