Darren Etheridge Email & Phone Number

* Familiarity with HTML, PHP, MY-SQL and PERL.* Knowledge of Unix/Linux* Understanding of DNS, MX and A records, C-NAME* Understanding of top level domains* Working knowledge of TCP/IP and internet protocols such as POP, SMTP, IMAP, and HTTP/S.* Understanding of mail filters, mail headers and logs, spam and virus protection; Provided support to the marketing of new products, in the designing of marketingcampaigns.; * Met Daily Targets.* Worked closely with the Helpdesk Manager in ensuring all KPI's where met and reportedto the team with constructive feedback.* Provided basic customer service training and system training.* Worked as part of a team delivering a first class, professional customer service. * Used a range of communication methods to ensure that where possible customer enquirieswere met.* Provided advice to Whitbread sites on maintenance issues.* Customer Service Phone Trained.* Provided assistance with performance appraisals providing constructive advice oncoaching and support staff* Worked in a large team and offered constructive advice to management members whenneeded.* Left company due to redundancy. Out Of Hours

* Met Daily Targets.* Managed the work loads of all Marshalls UK LTD engineers.* Worked closely with the In Hours - Helpdesk Manager in ensuring all KPI's where met.* Created processes with the In Hours Manager to ensure all tasks where completed.* Dealt with all engineer issues, including pay and relevant documentation.* Worked as individual to deliver a first class, professional customer service. * Dealt with customer complaints and ensured the customer was happy on all occasions.* Used a range of communication methods to ensure that where possible customer enquirieswere met.* Provided assistance with performance appraisals providing constructive advice oncoaching and support staff* Provided advice to Whitbread sites on emergency issues.* Customer Service Trained.* Generated Profit and Loss Reports, Personal Development Plans and Call MonitoringReports* Worked with the management team and offering constructive advice to team members whenneeded too.* Dealt with escalations from Whitbread sites and ensured sites where pleased with theservice provided.

Bsc (Hons), Computer Studies

Database Design (71%), Principles of Modelling for Computing (43%), Website Analysis and Design (51%), Computer Systems & Networks (41%).

Bsc, Computer Studies

Computer Architecture (59%), Digital Multimedia and Human Computer Interface (44%), Information Systems Development (67%), Personal Skills.