Product Owner - Meteo Data Digital Product

• Business Development and Product Enhancement of Aviation Weather Services and Weather Systems including AWOS, RVRs, Low-Level Wind Shear Alerting Systems, ATIS. • Project Facilitation (Proof of Concept trial) of Enhanced Weather Services Provision to a major international airport and key stakeholders.• Expert guidance on Meteorological Operations (including staff, processes and systems), Product Development, Operational System/Tool Development and Business Development.

Achievements:Transformation of Amman-based operation to 24/7 operation to support B2B services.Development of Meteorologist team to provide broad spectrum of B2B Services, with particular focus on Aviation and Marine. Proven Forecast performance enhancement through implementation of Forecast Verification process. Development of operational forecasting and support tools, including Monitoring Tools, TAF Editor, TAF Verification Tool, Task Scheduler.Establishment of Standard Operating Procedures (SOP) and SOP process.Responsibilities:Member of the Executive team.Lead Weather Operations team, providing expert guidance to maximize efficiency and optimize high quality Forecast service delivery.Lead Weather Technology team, providing expert guidance on tools that will enhance the efficiency and/or quality of both the forecasting and forecast monitoring processes, and indirectly provide external business opportunities. Provide expert guidance to Product Development team. Promote continuous improvement and high performance through Quality Management, Performance Management and Research & Development.Establish comprehensive documentation including operational and administrative procedures, and ensure that all policies, processes and procedures are regularly reviewed and consistently applied.Participate in the Sales process, as MET Subject Matter Expert, including review of RFPs, preparation of tenders, QC of sales materials, attendance to exhibitions and meetings with potential customers.Build and maintain productive relationships with key customers. Provide expert support and advice regarding: - Budgeting- Strategy Development- Recruitment- Training- Customer Relations/Expectations- Established Contacts- Risk Management- ISO Certification- Quality Management- Performance Management- Climatology- Competency

Achievements:• Head of 2 Departments: Meteorological Services (39 staff) and Aeronautical Information Management (32 staff).• Successful and seamless transition of MET Services (staff and systems) to UAE National Weather Service – NCMS (2015).• Staff Engagement Scores:2015 : 93% (Organization Score : 75%)2014 - 94% (Organization Score: 33%)2013 - 74% (Organization Score: 36%)2012 - 83% (Organization Score: 39%)2011 - 89%• Co-development of automated TAF Verification system and utilization of system to produce benchmarking statistics.• General Civil Aviation Authority (2012) recognition for innovative development in support to Aviation Industry.• Host of 2014 Global AIM Conference in Dubai.• Introduction of MET Licensing (Certificate of Competency) Scheme (2013).• 2010 SERCO Global Pulse Award – Excelling at Innovation.• 2010 SERCO Divisional Pulse Award – Excelling at Innovation.• Dubai Air Navigation Services “Thank You” Award for innovative activities.• In recognition for innovative developments of MET systems, invited by United States Air Force Europe (USAFE) and attended an information exchange mission in Germany (2010).• Host of 2010 IBL Software Engineering User Group Meeting in Dubai.Responsibilities:• Strategic input for continued development of both MET and AIM departments.• Provide direction to MET and AIM management teams to align daily activities with departmental objectives.• Provide high level oversight to MET and AIM projects, and to ensure that capabilities of all systems are fully utilized to enhance quality of services and maximize efficiencies.• Subject Matter expert for MET and AIM.• Build and maintain productive relationships with key customers and suppliers.• Lead and encourage innovation within MET and AIM. • General management including Performance Management, Budgeting, Business and Manpower Planning, Risk Management, Quality and Safety Management, System Acquisitions.

Achievements:• Co-development and successful implementation of innovative Forecasting tools, leading to: - Significant transformation of Forecast Operation - Global recognition of DANS MET Services - Recognition by X-Logic as the most efficient (94%) department within Dubai Airports/DANS• Co-development of a NOTAM database and user interface for managing and displaying NOTAMs. • Implementation of dynamic Forecaster Performance Review to complement existing Quality Management practices.Responsibilities:• Deputy Head of Department/Operations Manager.• Project Manager for new/replacement systems including the writing of technical requirements, review of tenders, procurement (including contract negotiation and drafting), attendance to FATs/SATs and oversight of system installation.• Administration of MET systems (AWOS, Forecasters Workstations, Forecast Production systems, Weather Radar, Aviation Weather Decision Support System, SADIS, Satellite Reception systems, Web portal, Intranet).• First line troubleshooting of all above-mentioned systems.• Draft and manage intranet-based SOPs (Operational/System Administration).• Provision of System Operator training. • General Management, including Performance Management, Competency, Quality and Safety Management and Training.

• Abu Dhabi International Airport MET Office• Aviation, Marine and Public Weather Forecasting and Warning Services• Software development of Forecasting and Verification tools.

• Tasmanian Regional Forecast Centre• Aviation, Marine and Public Weather Forecasting and Warning Services• Publication of a Meteorological Technical Note – “Representativeness of Wind Data from Maatsuyker Island” (1998)

• Airport-based Meteorological Information Offices at Perth, Esperance, Forrest, Broome and Kalgoorlie• Upper Air and Surface Observations• Awarded Bureau of Meteorology Study Scholarship (1995)