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As part of a cinema team, my responsibilities are the day to day cinema operations, payroll, rota’s, compliance, people management.

Running the day to day shift operations, managing team members during their shift periods, assessing customer numbers and team member allocation, cash handling & cash office & end of day processes, the understanding and problem solving of technical issues regarding to cinema projectors, sound systems and 4DX system.Reporting to senior management, dealing with lateness, informal discussions.Dealing with customer complaints and resolutions, as well as dealing with conflict management, the use of CCTV and liaising with other agencies and the police, acting as a first responder during medical emergencies.

Engaging with customers, offering the best customer experiences, cash handling through till points, serving concessions, carrying out screen checks, general cleaning & health & safety.Continuous online and on site learning

• Operations Manager of a successful security business located in the east of London. duties include planning weekly rotas, promoting the business via social media and other media methods. keeping up to date with legislations, risk assessments. Training staff on best practices, recruiting the right security staff for our blue-chip clients.• working to effectively produce a strategic and responsive business model. • I joined the business in 2020, building my management skills and developing my personal skills, making for a more fluid working relationship between staff and management and management and the client.

• General Manager of a pub / restaurant duties include planning weekly events, promoting the business via social media and other media methods. completing shift rotas, keeping up to date with legislations, risk assessments. Training staff on best practices• working to effectively produce a profitable GP% on all beers, wines and soft drinks • I joined the business in 2018, I had a limited knowledge and with some guidance have managed to transform the businesses food reputation (Which sat on TripAdvisor at No.13 to a very respectable No.2)

• My role was to execute court warrants issued by magistrate’s courts in England & Wales• I would have to plan my routes, gain intelligence through all types of information gathering to allow me to get the best outcome.• On occasions I would need to use my calm persona to calm aggressive defendants to resolve what may become an aggressive situation• Working closely with local law enforcement when needed

• My role as a special constable for Bedfordshire police is remarkably similar as a regular police officer other than this role is a voluntary• Duties included, policing patrols, detaining, and arresting suspects on suspicion of crimes, interacting with local communities, attending events and demonstrations

• I was contracting to Tascor on behalf of Border Force. My main job role was as a Detainee Custody Officer and I was employed to look after detainee’s welfare to and from numerous places in the UK, some of these include Embassy’s, police stations, prisons, and hospitals• My training included self-defence, restraint procedures, handcuffing & transportation. I have also been trained to deal with hostile detainees being escorted. I am trained in hostile environment scenarios• This role allowed me to see sections of the world that most people would not go on holiday but allowed me to broaden my views and opinions.• This role held a security clearance level to allow access into restricted areas, like Prisons, courts, police stations, and ports.

• I was employed by Regency Security as a head Door Supervisor in various venues in the east Anglia region. My main job role was to keep public safety, enforce licensing laws, manage my team of door staff, manage incidents, liaise with local law enforcement agencies and emergency services, as well as reporting incidents to both the venue management and Regency management.• My training included Control & Restraint procedures, First Aid and conflict management. • This role allowed me to see life from a professional aspect in the leisure industry and has helped me adapt and develop my communication skills to de-escalate incidents before the use of force is necessary.

• I was employed by Wilkinson Stores. My main job role was as a Regional Senior Guard and I was employed to manage the regional security team under the supervision of the Regional Loss Prevention manager, to reduce stock loss across the region, by using overt and covert means of detection, to carry out investigations into internal loss, to monitor and review the instore CCTV, to apprehend persons who have committed criminal acts against the company. Liaise with local police and other networks.• My training included conflict management & control & Restraint, investigations, till operations, cashing up systems, stock control, people management.• This role allowed my proactive approached allowed me to focus on main areas of concern for the business, my own base store in Luton with the help of the team we reduced stock loss from 2.17% down