• Identified the need to create an Ad Operations team within Index Exchange. Built a roadmap, hired a team and embedded it into a global functional unit for the organisation• Cross collaborating with different stakeholders throughout the company to transition tasks into the ad operations team• Hiring and driving team development in the form of OKRs and KPIs• Creating project plans and executing them to drive operational efficiencies in both teams• Establishing business best… Show more • Identified the need to create an Ad Operations team within Index Exchange. Built a roadmap, hired a team and embedded it into a global functional unit for the organisation• Cross collaborating with different stakeholders throughout the company to transition tasks into the ad operations team• Hiring and driving team development in the form of OKRs and KPIs• Creating project plans and executing them to drive operational efficiencies in both teams• Establishing business best practices and rolling them out across multiple teams• Collaborating with senior management to enhance the service offering• Management of 2 teams consisting of 10 employees (including managers), conducting 1-1s and team meetings with the goal of increasing account growth• Head up the self serve platform offering at Index Exchange• Drive automation• Assist in building the global strategy for the team with other Solution Consulting leads as well as RMDs and other internal departmental leads• Work with sales to manage Pipeline Reviews• Create dashboards and measurable metrics to enhance team performance• Work with Product teams to establish new designs to enhance the companies offering Show less

• Management of the EMEA Solutions Consulting Integration Team• Driving the team to adhere to SLAs and KPIs• Owning various projects, including the role out of the Index Exchange self service platform in EMEA• Working with product teams to continue enhancing Index Exchange's solutions• Focus on driving automation and operational efficiencies• Ensure best practices and global cooperation between offices

• Integration of Index Exchange’s wrapper solution, giving publishers the ability to serve relevant ads to their audience, including working within Google Ad Manager (formally Doubleclick for Publishers – DFP).• Assistance with the integration of the open source Prebid solution.• Troubleshooting problematic integrations and discrepancies using Javascript and the Google console.• Working with the account management team in communicating with the customers on queries via email as well… Show more • Integration of Index Exchange’s wrapper solution, giving publishers the ability to serve relevant ads to their audience, including working within Google Ad Manager (formally Doubleclick for Publishers – DFP).• Assistance with the integration of the open source Prebid solution.• Troubleshooting problematic integrations and discrepancies using Javascript and the Google console.• Working with the account management team in communicating with the customers on queries via email as well as in person in regular on site visits. Show less

• Member of the leadership team, reporting into the CEO and COO, discussing departmental strategies and devising obtainable business objectives.• Weekly meetings with the CFO to discuss revenue opportunities and ensure P&L is reported on appropriately.• Managing the client service and client support teams in accordance with business priorities, including weekly one to ones and quarterly objective setting.• Be the technical point of contact to discuss any bespoke client stories… Show more • Member of the leadership team, reporting into the CEO and COO, discussing departmental strategies and devising obtainable business objectives.• Weekly meetings with the CFO to discuss revenue opportunities and ensure P&L is reported on appropriately.• Managing the client service and client support teams in accordance with business priorities, including weekly one to ones and quarterly objective setting.• Be the technical point of contact to discuss any bespoke client stories, understanding how the company can support them whilst liaising with the appropriate in house teams to ensure delivery and requirements are met accordingly.• Be a point of contact for any necessary client escalation across the business.• Defining business SLAs, ensuring they are met whilst reporting against client KPIs.• Attending client meetings (new and current business), preparing presentation material for client business reviews and delivering them. Show less

• Manage the global rollout of the FusePump JavaScript widget solution across multiple brands, ensuring deadlines and agreed commitments are met.• Be a liaison between FusePump, brands and their technical agencies to integrate the JavaScript solution on their websites, and be available to troubleshoot any issues that could be encountered.• Engage with brands to discuss technical requirements for more bespoke implementations, ensuring all requirements are captured and fed back to in… Show more • Manage the global rollout of the FusePump JavaScript widget solution across multiple brands, ensuring deadlines and agreed commitments are met.• Be a liaison between FusePump, brands and their technical agencies to integrate the JavaScript solution on their websites, and be available to troubleshoot any issues that could be encountered.• Engage with brands to discuss technical requirements for more bespoke implementations, ensuring all requirements are captured and fed back to in house technical teams.• Analyse and feedback on existing implementations, reviewing performance metrics and suggestions on optimisation. Be able to produce any relevant reporting to brand specifications.• Project manage technical sprints via JIRA, ensuring work commitments are planned in appropriately.• Mentor junior team members in career development and set general work processes. Show less

• Manage the entire Data and Content Operations team, overseeing all team reporting activities, including performance reviews and recruitment.• Set direction, training and motivate employees across multiple countries.• Give direction and feedback with ongoing outsourcing projects.• Lead the product development, set strategies and create algorithms for Data and Content Operations.• Own multiple data projects on an ad hoc basis, utilising both team resources internally and… Show more • Manage the entire Data and Content Operations team, overseeing all team reporting activities, including performance reviews and recruitment.• Set direction, training and motivate employees across multiple countries.• Give direction and feedback with ongoing outsourcing projects.• Lead the product development, set strategies and create algorithms for Data and Content Operations.• Own multiple data projects on an ad hoc basis, utilising both team resources internally and externally.• Regularly meet and coordinate with managers in London, US and India.• Utilise strong technical skills (Excel, SQL, Perl and Python), including the querying of different databases (MYSQL, ORACLE and SYBASE).• Utilise feeds created by merchants in multiple formatted files (.txt/.csv/.xml) and integrate them into the marketplace.• Investigate and diagnose problems, manipulating data feeds/sets where necessary.• Manage and integrate campaigns on the behalf of merchants into the Google Product Listing Ads and Amazon Product Ads environment.• Create and develop surveys to drive data behind insights initiative. Derive results from multiple databases to push into meaningful data sets for marketing campaigns. Show less

• Directly line manages other team members.• Managed a significant business area in Outsourcing. Under my guidance, communication was streamlined allowing existing and new business projects to perform at a higher quality for lower costs. • Be involved in planning and setting direction for the team.• Analyse data and produce reports via SQL and Perl scripting.

• Took responsibility for specific projects including increasing current price comparison catalogue in high performing categories.• Become an expert in operational systems, applications and processes, whilst also taking a lead in the evolution of such areas.• Work with other team members to ensure successful delivery of projects, including the delegation of tasks to others.• Deputise for managers in their absence.• Analyse data and produce reports via SQL.

• Complete assigned classification and compaction responsibilities with advanced efficiency and productivity.• Take on special projects with the ability to work independently.• Act as a mentor to more junior team members.• Analyse and interpret information generated from tools to prioritise tasks and identify merchant problems.

• Took ownership of assigned areas of classification and catalogues and maintained them at a high level of quality.• Used Excel to manipulate and edit large piece of data.• Run SQL queries to generate reports for direct line managers.• Help with special projects.