• Providing fair customer outcomes to new and existing customers following standardised company processes and working practices.• Proactive management of a portfolio of customers.• Generate leads and respond to company generated leads to support growth.• Assessment of creditworthiness including affordability, sustainability and suitability in line with company Policies & Procedures.• Identify customers who are facing financial difficultly and refer them for specialist support in line with company guidelines.

• Following an organisational restructure in August 2017 I was redeployed to work in the Stock Control department.• Responsibility for all stock coming into and out of the store.• Ensuring appropriate levels of stock availability to meet customer demand.• Customer focused and providing exceptional customer service to all customers.

• Promoted to Fresh Food Night Manager in June 2016.• Managing a team to deliver stringent KPI’s on a nightly basis.• Managing holiday and work rotas.• Holding performance reviews with direct reports, providing constructive criticism and praise as appropriate.• Managing absence, holding attendance reviews and leading disciplinary meetings.

• Promoted to Team Leader in July 2012.• Supervisory responsibility for a small team.• Managing absence, holiday and work rotas.• Motivation and encouragement of the team to ensure that targets are met.• Liaising with senior management regarding the running of the department.

• Promoted to a General Assistant on the Meat and Fish counter in July 2011.• Fully qualified to Gold Level as a butcher and fish monger.• Ensuring that a hygienic working environment was maintained.• Full knowledge of stock on sale.• Cross selling of complimentary products across the store.

• Promoted to Customer Service Assistant in August 2009.• Proactively handling customer enquiries and enhancing their shopping experience.• Dealing with difficult complaints and ensuring that customers were satisfied

• Ensuring that the customer car park was clear and accessible to all customers.• Assisting customers with access to trolleys and loading shopping into their cars.