Having re-joined the UK&I LT from my previous European role I oversee a select portfolio of strategy and growth initiatives in the region which need to meet strict criteria to be accepted into the portfolio. I provide Scope, Financial, Implementation and GTM oversight, internal consultancy, ROI tracking and the final, senior point of escalation before the UK&I President.

We are trusted by world-class stadiums, live entertainment companies and industry leading hospitality locations to supply and support our fully integrated, cloud-native technology platform. From ticketing, to food and beverage, retail and everything in between, we help our customers to drive sales, drive efficiency and control costs. Our mission is to provide our customers with the technology framework designed to continuously enhance experiences for fans, customers and staff alike - today and well into the future.Within this GM role I directly lead our Sales, Customer Success, Operations, Accounting, Engineering, Project Management and Support functions. I also lead our relationships into our shared service business partners in the areas of HR, L&D, Card Schemes, Product, Legal, Compliance and Finance.

Holding the number 1 succession planning position for the COO of Europe. Driving the achievement of the organisation’s strategic goals and realisation of business benefits through delivery of all strategic change initiatives and associated governance and prioritisation.The key responsibilities of the role are to lead the development of future state strategies to enhance our competitiveness, spearhead important initiatives that cut across multiple segments, incubate selective projects and to direct programs that drive innovation and Fintech penetration.

UK&I Leadership Team member leading 80 Sales professionals across 5 sales channels. Creating annual double digit growth. Essential elements for success in the role; Employee engagement, Recruitment, Succession planning, Coaching, Organisational vision, Culture and values, The use of data and insight to implement and manage change, Strategic workforce planning including talent management, Diversity and inclusion, Brand and reputation management, Influencing and negotiation strategies.

UK&I Leadership Team member leading 40 Customer Success professionals. Creating value for our Enterprise customers, building long term relationships and ensuring that the solutions and service we provide help keep our customers one step ahead of their competitors. Essential elements for success in the role; Employee engagement, Recruitment, Succession planning, Coaching, Organisational vision, Culture and values, Managing complex relationships across multiple and diverse stakeholders, Talent management, Diversity and inclusion, Brand and reputation management, Influencing and negotiation strategies, Ability to influence, negotiate and use advocacy skills to build reputation and effective collaborations

Responsible for securing new Referral, ISO and Master Merchant business across all technology types. My role includes responding to RFIs & RFPs and actively seeking new opportunities via my network and traditional business development activity. Key first stage tasks include, building commercial proposals, financial and resource forecasting and gap analysis.Once the business is won I am responsible for strategic execution into BAU. This task includes collaboration on all contract & legal requirements, chairing relevant working groups, overseeing process re-engineering and coordinating communications plans. Once the Post Implementation Review is complete the new partnership will be transferred to a Relationship Manager.

Specifically recruited into this position to strengthen the Business Development team based on the results of an extensive profiling exercise.Targeted with winning new business in both technical content and retail partners environments. Required to utilise data analysis, tender development and financial appraisal skills with specific emphasis on account profitability combined with a flexible and innovative sales style to maximise all existing and new business sales opportunities within a fast changing retail marketplace.Tasked with identifying new opportunities using market knowledge and leveraging existing relationships and networks to develop commercial propositions and win new business. Currently enjoying significant success with High Street household names.This is a career development role that allows me to add retail business development credentials to my pre-existing, senior client management track record.

Project Director and Business Sponsor responsible for building and launching a new Card Acceptance business as part of the Payzone brand. Part of a three man team effectively building an ISO from the ground up with responsibilities including; acquirer rates and process negotiations, hardware supplier rates, contract negotiations & process design, acquirer hardware accreditation, sales recruitment & training, internal systems specification implementation & delivery, MI design and implementation. Business Sponsor on a major infrastructure re-engineering project with responsibility to lead cross functional liaison. Senior Project Manager integrating ground breaking services into Convenience store based point of sale terminal estates.

Managed a retail point of sale terminal estate of up to 30,000 devices across 4 technology types. Overall responsibility for an installation and maintenance budget of £1.9m p.a.Coordinated the management of a hardware asset register valued at £8.3m.Leading activity relating to supplier commercial framework design, internal headcount, process re-engineering and estate performance. Future technologies strategy owner.Managed ATM engineering functions within Cardpoint (Cashzone) throughout the Payzone / Cardpoint acquisition 2007 to late 2008, including major third party suppliers. With complete responsibility for c60 employed ATM engineers, an internal engineering training function and a further 100 engineers via two contract resource suppliers.

Field Operations – I managed a mixed team of c50 contract and employed cable jointers, faults technicians and Team Leaders.Business Service Centre – I managed and mentored a multifaceted team of 20 overseeing all administrative aspects of the faults process, from remote testing through to scheduling an engineering visit with the aim of resolving 99.5% of all business and residential faults within agreed SLAs.Lead senior manager in a joint project with hired in management consultants to restructure the operation utilising revised HR policies, vehicle tracking, job allocation software & processes

Achieved promotion in 2001 to Head of Sales Operations. A member of the Sales & Marketing Senior Leadership team with shared responsibility for building and leading sales teams in Telesales, Field Sales and Concessions channels. Accountable for overall business unit process improvements. Managed a sales order entry team of 45 heads dealing with a monthly total of 6500 customer acquisition orders from all sales channels.