Darren Humm Email & Phone Number

Calgary, Ab, Ca

Birmingham, England, United Kingdom

Stafford, Staffordshire

I was Promoted from a Support role to Technical Account Manager within eight months of joining the company: demonstrating consistently strong project oversight and technical capabilities, defining key planning standards, ensuring milestone and budgetary compliance and coordinating organisational and breakdown structures; ensuring deliverability of project planning across a wide variety of activities, including monitoring of time and resource estimates as well as risk mitigation; maintaining and updating plans, key constraints and assumptions as well as completing of alignment analyses and tracking and coordinating a variety of dependency variables.As well as all that, I am preparing regular and reliable periodic reporting for review by clients and members of executive management; delivering a series of consulting services aimed at underpinning and supporting employee workflows; producing accurate and cost sensitive estimates, participating in project and quarterly service meetings and negotiating terms on contract renewals and liaising successfully with all key internal and external stakeholders, including customers and third party suppliers.

Stafford, Staffordshire

I provided client support on a variety of bespoke telephone based solutions: making use of VPN software to remote onto agents PC and install and configure icebar applications, setting up user accounts and provisioning SNOM and Polycom phones (creating and updating config files); customised Icebar setup and layout using global and bespoke xml config files; made successful ongoing use of log files by way of AIM, Ice Administrator (to make changes to existing telephone workflows) and added and removed phones to the SIP Stack and responded to all basic SQL queries in an efficient and business sensitive manner.

Lichfield, Staffordshire

I processed employee expense claims, issued and reconciled supplier invoices and created journals in Excel (posting accurately to the relevant nominal code); recorded direct debits and standing orders on a timely and accurate basis; and worked in close collaboration with external suppliers (including Sun, Atrium and iPos) to ensure optimal business services as well as successfully representing AP in financial systems training.

Lichfield, Staffordshire

London, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

Reuters Support Desk

Sidcup, Kent

Blueyonder Support Desk

London, United Kingdom