Direct overall IT operational success for the New Mexico Regulation and Licensing Department.Develop IT Plan for organization to address resource allocation, introducing best practices and standards in process, design, architecture, and operations in all aspects of information systems, to ensure delivery of agency services.Work with senior management to understand business requirements. Consult on application or infrastructure projects to fit systems or infrastructure to the technical architecture and identify when it is necessary to modify the technical/solution architecture to accommodate project needs.Implement vendor processes that enable positive feedback within development cycles, to capture complex business processes within a rapid prototyping PaaS environment.Create policies, procedures, and guidelines to ensure compliance with agency policy and federal and state regulations.Exercise full management responsibility for multiple technical groups, including recruiting, hiring, training, developing, evaluating, and setting priorities.Responsible for overseeing an effective computer and network security plan for the organization.

Provide Digital Transformation to the Product Safety Team.Planning and Strategy: Build transparent project and business plans, scorecards (Power BI, Azure Dev Ops), and roadmaps, communicating the plan and status to project stakeholders.Cross Functional Coordination: Remove barriers to product definition, resource constraints issues, tradeoff decisions, and budget considerations for the internal/external cross-functional execution team.Cutting Edge Adoption: Developed a variety of POC applications using AI and Machine Learning, demonstrating a massive reduction in development time, and leveraging previously unavailable capabilities.Product Development: Drive the execution and delivery of digital transformation resources using common engineering tools, triage, tracking tasks and issues, and reporting.Digital Tools: Delivered a comprehensive suite of digital tools providing an overview of direction, progress, connections, and trends, for programs and enterprise initiatives, with drill down to the individual contributor level, greatly reducing the time spent to gather information and providing previously unavailable insights in real-time.

Program and Product Manager for a software product startup with the title of CTO.Strategy and Planning: Coordinate related financial, legal, and marketing considerations around longer-term application roadmap prioritization, implementation, and delivery.Key Results: Introduction and implementation of mature, innovative processes for product development and delivery.Operations: Team and Product Excellence. Cultivation of teams that meld unique perspectives, to offer distinctive solutions in a crowded marketplace.Direction: Apply design thinking to create primary design and user experience. Endorsement: Two rounds of seed funding totaling 2.2M

Led 100+ employees across multiple teams through end-to-end custom software solutions delivery and support, for finance, healthcare, education, manufacturing, telecom, and hospitality clients.Transformation: Oversaw strategic direction and alignment of programs and business processes in the delivery of exemplary customer satisfaction.Customer Satisfaction: Long-term client partnerships increased from 30% of gross company revenue, to over 70%.Data Intelligence: Drove company growth and client engagement with the development of data driven KPIs, facilitating long term application roadmap development based on business value and direct return on investment.Innovation: Reworked project methodology to accommodate a hybrid agile framework within a fixed cost waterfall model, allowing the delivery of rock-solid quotes, while maintaining the flexibility of sprint-based scope enhancements.Leadership: Changed company culture to embrace a collaborative and supportive environment, mentoring managers to encourage new ideas and skill sets. This resulted in a 250% improvement delivering projects on time and on budget.

Information technology consultant, state and local government division, onsite and remote, for the department of motor vehicles, manufacturing, and healthcare.Process Improvement: Identified multiple manual processes that could be automated within the existing application framework, increasing overall value of the solution and client satisfaction.Presentation: Delivered functional milestone summaries and messages for HP’s Voice of the Workforce, facilitating effective feedback and consensus. Meeting Facilitation: Improved and streamlined meeting engagements by defining participation roles, managing stakeholder contributions, and maximizing use of valuable time.Requirements: Introduced new integrations outline and wireframe standards that were adopted as standard practice by the State of NM motor vehicle department, reducing review and approval time.

Supported Farmer’s 21st Century Insurance digital direct marketing car insurance division. Project Management: Followed the traditional waterfall SDLC – with allowances to creatively introduce agile techniques – stepping through deliverables of the project plan (feasibility), project budget (cost benefit analysis) and risk analysis. Guided projects through the development and testing environments, and into production.Business Process Management: Advised on the impact of proposed business changes, targeted through As Is and To Be process maps, resulting in significant time and cost savings to the product roll-out process.Delivery: $5,000,000 annual savings in the advertising budget as part of the SEO project team.