As a Change and Release Manager at OVO, I was responsible for managing IT change and release processes, ensuring quality, compliance, and customer satisfaction while using a combination of Agile and Waterfall methodologies. I have over 25 years of work experience in the IT and energy sectors, with a strong background in data analysis and customer service. I have ITIL certification and multiple skills in 3rd party relationships, information technology, and customer service. I am passionate about delivering innovative and sustainable solutions that benefit both the customers and the environment. I enjoy working with a diverse and collaborative team that shares the same vision and values as I do. I am always eager to learn new technologies and best practices, and to contribute to the continuous improvement and growth of the organisation.