Darren Jackson Email & Phone Number

Remote

Automation and macOS engineer for Pagoda through Vaco contracting services. Focus mainly on Okta integrations and Jamf configurations.

Cary, North Carolina, United States

Provisioned and troubleshot Linux VMs of various distros into testing and production environments including Red Hat 7, 8, and 9 servers hosted on VMWare.Migrated DevOps Team from CentOS 7.2-7.9 to Rocky Linux 8.7/9.1Manage updates and user management on approximately 1500 VMWare hosted Windows Servers (r2019/r2022)Standardized VM deployment with VMWare Configuration Policies, reducing deployment time to 15 minutes.Automated processes with bash scripts, enhancing efficiency in a VMWare environment.Supported Windows Administrator in Microsoft Intune and Azure AD.Provided technical support for Jira migration from DC on-prem to Cloud.Administered CBT Nuggets training platform.Administered Atlassian products, including Jira and Confluence.

Provisioned AWS EC2 instances for DevOps Teams, optimizing resource allocation and availability.Managed company URLs within Route 53 DNS configuration for various AWS projectsProvided T3 support for various AWS tools, including RDS, CloudFormation, DynamoDB (NoSQL), Lambda, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SESResolved automation issues in Okta, Google, and O365, allowing for single-step login fixes and easy troubleshooting.Led cost-saving migration from Box to Google Drive, reducing spend by $278,000/yr.Implemented Okta Workflows, leading to $150,000/yr savings through Bettercloud migration.Migrated 1500 unmanaged Windows systems to Azure Intune using PowerShell and Python scripts.Packaged apps for managed distribution via Company Store.Developed Standard Operating Procedures (SOPs) for documentation in Confluence.Part of the team that administered and maintained User training through KnowBe4 and Articulate 360.Administered Google Workspace.Administered Okta.

Utilized RestAPI tools to automate workflows for managing account logins through OneLogin allowing SSO for tools like Google Workspace and Microsoft Office 365.Developed Standard Operating Procedures (SOPs) for efficient provisioning of AWS EC2 instances, ensuring optimal resource use and simplified device deployment.Provided support for projects in various AWS tools, including IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SESMigrated Windows device management from Kaseya to Azure Intune, leading to $45,000/yr savingsPackaged over 100 different apps through Microsoft's Storefront, enhancing application management.Managed MosyleMDM, facilitating seamless and user-friendly macOS deployment, elevating end user productivity and ease of use.Utilized Jira Service Management for efficient ticket management.Leveraged Confluence for comprehensive IT and devops documentation, streamlining processes and ensuring information continuity.Performed initial setup of KnowBe4 and CBT Nuggets LMS systems.Implemented Asana Service Desk to streamline ticket creation and management within the DevOps Team.

Pineville, Kentucky, United States

Provided user support using Windows RSAT tools, leveraging ADUC (Active Directory Users and Computers) and Group Policy, resulting in increased productivity and a more streamlined learning environment.Reduced yearly IT costs through unique initiatives, such as partnering with DataSeam Technologies to acquire cost-effective macOS-based computers for classrooms. Procured 25 computers for $5,000, compared to the original cost of $1,000 per unit.Implemented Extreme access points in conjunction with Dell switches at the core, ensuring a seamless and reliable network connection across the school district for WiFi and wired connections.Developed SOPs for the student help desk, providing guidelines and documentation for efficient management of school infrastructure and maintaining business continuity.Successfully implemented MDM solutions to manage previously unmanaged macOS devices, migrating from macOS Server Profile Manager to Jamf, then to Mosyle, and back to Jamf. Developed scripts to facilitate MDM migrations and support macOS devices in a large environment.Introduced Atlassian Confluence and migrated a substantial portion of Kentucky DoE documentation into a structured page, enhancing organization and user experience for other administrators.Implemented Jira Service Management Enterprise to replace email-based ticketing.

Associate Of Science (A.S.), Computer And Information Sciences And Support Services, 3.5

Comptia A+, Information Technology

Activities and Societies: SkillsUSA Computer Maintenance TechnologyCisco Networking.

Cisco Networking, Ccna

Activities and Societies: SkillsUSA Computer Maintenance Technology