• Worked with my mentor in squads to improve efficiency, productivity, flow, health and value, including supporting new squads to expected standards to lead high performing teams.• Coached and mentored squads and individuals in agile ways of working.• Observed and identified dysfunctions in squads to make improvements to flow, to remove waste and blockers.• Worked with Product Owners to build trusted relationships. • Help with new squad by developing and delivering sessions on squad product vision, social contract ‘ways of working’, and scrum / agile methodologies.• Helping to facilitate OKRs sessions, cross goal-setting sessions and continuous professional development in Scrum and Lean to improve the squads’ methods and delivery.

to ensure the effective management of staff within my region, taking accountability for their motivation, training and performance management. Head up a team of Retail Branch Managers across the North WestPromote the highest levels of customer serviceProvide coaching and support to maximise the performance of my teamSet and monitor targets and goals for my direct reportsArrange and chair regular team meetings and attend national meetingsReport on and account for the performance of my regionAdvise staff on correct procedure and good practiseHr and performance activities

Establish new account relationships through direct marketing and cold calls. Maintain relationships with existing clients by suggesting additional products and services to meet client needs. Address and resolve customer complaints and customer service issues.Increased profit and reduced losses to maximize order profitability.Train on multiple programming software applications.Achieve sales targets.Researched and resolved customer complaints in a timely manner.Processed returns for customers maintaining 100% accuracy.Worked with manufacturers to educate customer on products increasing sales.

* Managing the organisation’s stores, collaborating with Store Managers to deliver efficient, productive and profitable stores * Providing staff members with the high-quality leadership required to exceed performance objectives * Ensuring adherence to organisational and government regulations, as well as health & safety regulations * Evaluating the effectiveness of the stores, and implementing changes to increase revenue and efficiency * Conducting a wide range of people management activities including recruitment, interviewing and dismissal * Representing the organisation at conferences, events and meetings; negotiating contracts and business deals * Mentioning and training personnel, providing staff with the knowledge, skill set and motivation to provide an effective service * Managing and running monthly payroll and staff time management * Performing audits on a monthly basis; reviewing budgets and expenditure and producing reports on such matters

* Developing and maintaining relationships with new and existing clients, ensuring healthy channels of communication between clients and the organisation * Identifying new opportunities and pursuing such opportunities, and conducting effective pipeline management * Developing sales strategies, securing new orders, conferring with stakeholders, and exceeding sales targets * Facilitating high-class customer service via effective guidance and advice, and collaborating with Advisers and Managers to ensure efficient operations * Identifying areas for improvement, leading a team of new Customer Service Advisor’s, and producing customer service reports * Training staff members on a weekly basis, ensuring continuous personal development in staff members * Providing a swift resolution to Adviser’s problems, assisting with Adviser’s appraisals, and developing new customer service policies/standards