Darren Kessler Email & Phone Number

Knightstown, Indiana, United States

• Methodically plan and execute lesson plans for 4 different classes, including collecting necessary resources to complete a given lesson
• Build relationships with 75+ students each year and ensure all students feel attended to with personal feedback, class discussions and encouragement
• Thoroughly grade assignments and projects while providing detailed feedback
• Utilize Learning Management Software and educational platforms to enhance lesson plans and to provide differentiated learning possibilities for all students

• Prepared and executed annual financial statements for the Board of Directors and worked with the Finance Committee in constructing the budget for the next fiscal year
• Monitored annual budget of $400,000
• Redesigned organization’s website and launched new newsletters for all members
• Secured a $10,000 donation from an American technology and engineering firm
• Inaugurated Summer Camps and increased membership by 250 members

Benjamin Rush Middle School

• Maintained computer lab equipment and regularly performed quality and functionality assessments on all electronic devices
• Developed computer keyboarding lesson plans encompassing current technologies, equipment, software and web-based applications
• Trained teaching staff in the usage of technology media and equipment in support of technology integration in classroom instruction
• Taught 6 class periods of Digital Communications with class sizes of 18-25 students in each class period

Greensburg Indiana

• Effectively supervised day-to-day front-end operations of a customer service department receiving more than 1,000 phone calls per day
• Consulted with team leaders to communicate targets, boost customer satisfaction and improve promotional strategies
• Developed metrics to measure the organization’s success in delivering excellent customer service
• Constructed training manuals and presented training sessions for all new hires to the customer service department

Greensburg Indiana

• Answered customer inquiries relating to bank products and services via telephone calls delivered through call routing technology or through digital channels such as email, social media and online chat.
• Resolved customer inquiries or issues with respect to any loan product offered by MainSourceBank
• Performed customer account transaction and maintenance activities accurately
• Escalated customer requests requiring additional knowledge or expertise as defined by department leadership

Bachelor Of Science - Bs, Business Administration And Management, General

Transition To Teaching Certification

Bachelor Of Applied Science (B.A.Sc.), Business Administration And Management, General

Education record