Darren Leech Email & Phone Number

In my previous role, I promoted and supported a person-centred culture which values, respects and treats all people as unique individuals. I ensured the ever-changing and complex resident needs and requirements were met in consultation with the Senior Management Team and internal and external key stakeholders. I led and developed communication processes, facilitated information flow and resolved issues relating to residents, families, staff and other relevant individuals in conjunction with the Clinical Care Managers.Moreover, I ensured the delivery of high-quality care and services that result in best possible resident outcomes.

Maribyrnong, Victoria

In my previous role, I provided overall direction and leadership to the aged care team, ensuring communication of strategic and operational objectives to the staff and engaging them in the annual planning process to establish KPIs. I provided as required support, direction and mentorship to all Departmental Managers and ensured the implementation of Performance Review and Development policy. I provided support and advice on complex service delivery issues and critical incident responses and performed regular briefings for staff through team meetings, encouraging either positive or adverse feedback and ensured resolution in a timely and appropriate manner. I also assisted with the development of appropriate communication and marketing strategies to promote the home care & social support programs both internally with colleagues and externally with consumers, partners and funding bodiesFurthermore, I acted as a role model for staff within the organisation, promoting a client-focused culture across all service delivery areas. I provided strong and effective leadership to all employees to ensure the development and implementation of strategic plans that effectively supported the goals of both the home care and social support programs, as well as the broader organisational needs. I also supported the development of and implemented consumer service models that ensured culturally safe, appropriate and quality care with total regard to a consumer focus with effective outcomes. This role also required me to participate in national and state network meetings and forums as well as sector conferences to ensure that MCWA was seen and positioned as one of the leading providers for CALD home care and social support programs.

Delahey

As the CEO, I assisted the Board with the development, delivery, monitoring and reporting against the strategic plans and participated in Board Committee meetings; presented comprehensive monthly reports on all key facets of the organisation’s operations. I leveraged my industry expertise and knowledge of trends in advising the Board regarding the effective day-to-day operations, supporting the improvement in performance, resident welfare, staffing, marketing, finance, admissions, policies and procedures, building and grounds maintenance as well as potential areas for expense reduction and income generation. I also served as the channel of communication between the Board and all operational staff and volunteers on matters of official business requiring transparency.Additionally, I maintained strict compliance with the highest level of business ethics and laws and regulations in addition to contract terms in undertaking any other function or assignment as determined by the Board and its Sub-Committees. I managed, participated in and coordinated marketing strategies and represented the organisation with various stakeholder groups, such as external service providers, residents, families, government and professional bodies. I also assumed a dynamic role in making sure that the appointments and functions of consultants and contractors were cost effective and undertaken in a fair and equitable manner. Lastly, I ensured that contractors and consultants were closely monitored and supervised in order to achieve efficient execution of work within the agreed financial and performance criteria.