• Identified and liaised collaboration business opportunities with hosts to join the platform.• Managed their daily activities and performance to ensure alignment with the platform's operational goals.• Tracked host's earnings in order to ensure timely payment of their dues and assisted in resolving income related issues.• Analyzed streaming data and user feedback by providing data reports on live streaming activities and hosts performance.

• Generated and executed efficient and intuitive marketing strategies for marketing campaigns across all outlets' social media platforms.• Planned and scheduled content for broadcasting on social media for all outlets.• Identified and liaised advertising opportunities with KOLs and influencers as appropriate to the brand promotion campaigns.• Built network with event companies for potential collaborations and partnerships.• Worked with in-house designers to produce materials of visual impact.• Handled the printing of marketing materials like leaflets, menus, and buntings for all outlets.• Responded to customer inquiries received through social media platforms.• Maintained and updated customer databases from time to time.

• Ensured operational management and backend systems, processes and practices are carried on in an appropriate way.• Overseen and controlled operational activities in ensuring activities are delivered efficiently, productively and according to the objectives.• Examined and analyzed financial data to improve profitability and calculate the cost-benefit ratio.• Organized and advanced the payment system to ensure the accurate and timely processing of all transactions.• Investigated and resolve any payment related issues, such as chargebacks or refunds.• Collaborated with finance department to address payment-related issues and enhanced the overall experience for merchants.• Determine high-risk or suspicious transactions and responded timely to mitigate potential losses by placing holds, restricting accounts, and recommending closures of account transactions.• Processed merchant subscription sign-up by reviewing all the related documents.• Maintained accurate records all customer service tasks and activities.• Responded customers’ concerns, issues and questions by provided the proper solutions to resolve to the best ability.• Conducted internal and external training courses for internal colleagues and merchants respectively.• Contributed to the development and execution of marketing and communications campaigns for various activities, initiatives and event of the association.• Managed and supervised event operations and administrative function with attention to process effectively.• Monitored market conditions and competitor activities to identify opportunities for new products or services.• Assist in the creation of all marketing and communications activities such as marketing collateral production.• Managed and updated pages on the company website using WordPress in accordance with brand guidelines.• Supported the team with ad hoc administrative support and marketing projects and other activities as necessary.

• Provided one-stop service to ensure clients well-connected to start business operations in Malaysia, Singapore and Hong Kong.• Identified and fulfilled client's needs and expectations in order to choose the suitable bank to them.• Understood the different requirements of bank which could establish business opportunities and relationship with.• Fostered and maintained long-term business relationship with international agencies, as well as banks.• Processed clients’ application by reviewing all the related documents to ensure compliance with federal laws and regulations.• Ensured high approval of application by strengthening customer's background and business profile.

• Identified and fulfilled customers' needs and expectations in order offer the best mortgage plan to them.• Advised clients about their options for refinancing their current loans or selecting new loan terms that best meet their financial goals.• Reviewed mortgage applications and documents to ensure compliance with federal laws and regulations.• Calculated loan payments and recommending appropriate down payment amounts and types of loans to meet borrowers’ needs.• Coordinated with title companies and real estate agents to ensure that all closing documents are received and recorded correctly.• Promoted and cross-sell a comprehensive bank related products in regard to customers' needs.• Achieved sales target in order to contribute to the overall business performance.• Ensured high service standards by making sure all presentations to customers in accordance to given product guide.• Fostered and maintained relationships with internal staffs, clients, real estate agents, and auctioneer.