Darren Locklear Email & Phone Number

Wilmington, Nc, Us

Wilmington, North Carolina, United States

Assist in managing IT projects according to IT Project Delivery Guidelines. Create computer system profile record and conduct computer system risk assessment Complete information on any risks created during the profile creation by entering potential risk mitigationWork with Validation Coordinator to oversee the Performance Qualification (User Acceptance Testing) (PQ/UAT) processEnsure activities and deliverables are completed as listed on the computer system profileDetermine environments (Development, Test, Training, Production and/or DR) that are neededEnsure a change control, including IQ/OQ and objective evidence is created and executedDetermine if migration of data is necessary when replacing an existing system, in addition to reviewing Data Migration PlanDetermine data migration methodology including coding, data mapping, configuration of migration toolsEnsure that requirement account and access management processes are implemented as specified in SOP’s. Ensure applications meet defined security requirementsEnsure Architecture and Data Flow Diagrams are created and submitted the Validation Coordinator for storing in document repository for regulated applicationsCreate Access and Support Model to establish and document procedures for managing access of systemsEnsure the use of generic accounts are limited to only those task that cannot be completed using any other method. Work with business owners of the system to identify if Disaster Recovery Master Plan is requiredReview change request and enhancements with the Business Owner to determine is change is warranted. Ensures that documentation follow IT Document GuidelinesEnsure required testing is completed prior to approval for production and approves change controls for use of applications that do not require PQ testingResponsible for system decommissioning, vulnerability management and system activity monitoring and review Azure DevOps and FSP Source administration and code deployment

Wilmington, North Carolina, United States

• Provide Tier II support for clinical applications such as Siebel 7.5.3 (Cascade), Siebel 8.1 (CTMS), Clintrack, GlobalView, EventNet and ePIP• Administration and maintenance of Cascade/Siebel eClinical environments (and corresponding BOE XI/BIP reporting)• Create application support guides for all applications• Conduct weekly support calls and liaise with business units, internal groups and external vendors• Create support documents for team members and the business support team to utilize for troubleshooting• Provide after-hours support• Ownership of user issues escalated from the business support team• Developed and supported SQL queries to create and optimize applications• Research associated software for security and vulnerabilities

Wilmington, North Carolina, United States

Wilmington, North Carolina, United States

Wilmington, North Carolina, United States

• Provide Tier II support for Cascade and CTMS applications• Document issues and track resolutions via Quality Center• Participate in weekly update meetings with Cascade and CTMS Design and IT Operations• Provide SQL queries to troubleshoot and analyze applications• Responsible for Crystal and Direct Connect reports• Administration and maintenance of Cascade/Siebel eclinical environments• Release deployments (repository migrations and SRF updates), system tuning, system troubleshooting and research• Coordination of various efforts with DBA and IT teams, code deployments and upper-level support of systems

Wilmington, North Carolina, United States

• Provided support for numerous 911 applications including Records Management System, Computer Aided Dispatch and Paperless applications, software testing and training material development• Worked with various levels of users, development and support • Perform installations and provide training to clients• Investigated incidents reported by customers using log files, system traces and other diagnostic tools.• Developed and maintained system documentation, user guides, technical manuals and training materials.• Performed root cause analysis of complex software problems and identified appropriate solutions.• Maintained knowledge base articles describing common issues encountered by end users.