Darren M. Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Melbourne, Australia

Worked as a Business Analyst to establish the workings of a portfolio optimisation tool- Copperleaf (C55). Lead and supported the portfolio management team in establishing business, data and process documentation and improvement initiatives across the VPN Electricity Networks.

Worked as a Business Analyst in an AGILE environment to provide analytics, build data processes & architecture definition and project manage deliverables for the Customer Experience Transformation Project – Energy Insights.

Worked as a Business Process Analyst to lead and improve a Privacy and data management review of the business's 3rd party online platforms. Assisted in a Audit clearance of the business process by identifying current state process problems, privacy, risks and issues

Worked as a Project Analyst to lead and support the HFC Project with regular status reports, project analytics and project process improvements ensuring deliverables were driven to timely completions.

Worked as a Business Improvement Analyst to lead and implement improvement strategies to increase the overall quality, efficiency, and governance of various business units

Melbourne Area, Australia

• Worked on the Advanced Metering Infrastructure (AMI) –“Smart-Meters” project, a government initiated development.• A vital role in monitoring the progress of the project by trend studying, regularly monitoring and analyzing stats and data.• Providing regular updates and stats on the progress of the project to the wider business and to the project’s governing body –‘The Department of Primary Industries (DPI)’.• Performing “Root cause analysis” and identifying key risks and issues within the project.• Played a key role in the development of working business processes and the documentation of these processes.

For a short but prolific time, I worked with “SABCO Australia (Melbourne)”. I was part of a small team that was the driving force in the acquisition, migration and integration of Asia Pacific Brands Ltd (Sydney) into SABCO Australia. My role involved extensive work on SAP BusinessOne and liaising with various stakeholders in knowledge, data and process transfer.

At LeasePlan Australia, I worked primarily in the finance department as an “Accounts Receivable Credit Control Officer” with extensive work on SAP (ECC and CRM modules). Liaising with various stakeholders, reconciling data mismatch in clients accounts, process documentation and improvement, solving issues regarding accounts and answering various customer queries.

Master'S Degree, Information Technology

Master'S Degree, Information Systems

Bachelor'S Degree, Statistics