• Generates and develops added-value business with existing clients to meet specified goals• Manages consistent growth within particular client base through opportunity management and strategic growth planning• Identified and developed additional product lines and vertical markets for growth opportunity• Designed and implemented sales processes to increase efficiency, reduce re-work, and enable growth

Project manager focused on long-term internal process improvement and optimization utilizing elements of LEAN, process mapping, and change management skills.Key Responsibilities and Accomplishments- Program manager for Avnet's EDGE project, a mentoring program to teach skills and establish a company wide culture of continuous improvement and enterprise effectiveness.- Process and Change Management lead on a project to re-engineer business processes and systems in support of our rapidly expanding consumption and subscription Cloud business. - Process and Change Management lead on a project to develop operational processes to support a new strategic initiative from Cisco

Provide management support and direction for a customer support operations team of up to 15 individuals responsible for post-sales management of over $870M in annual hardware, software and services revenue for 8 different vendor lines.Key Responsibilities and Accomplishments:- Present performance updates and operations recommendations in supplier Quarterly Business reviews- Exceeded performance targets for booking volume and error rates every quarter in the position- Identified and implemented process improvements and developed net new processes and team structure to create a more efficient and streamlined support operation.- Maintained performance targets while managing through an SAP ERP implementation.- Identified and cleared over $800K in outstanding vendor debits resulting from a hidden process gap- Provide career development and manage development goals for each member of my team- Escalation point for any vendor or customer needs.- Developed working knowledge of international shipping procedures and trade compliance.

During Oracle's acquisition of Sun Microsystems, as the services product manager, I was focused on redefining our sales engagement model while maintaining the services-focused relationship between Avnet and Oracle. This included negotiating a new pricing structure and defining the new rules of engagement for our long-established partner community. Key Responsibilities:- Pricing negotiations with Oracle- Establishing and tracking to Key Performance Indicators with Oracle- Advocating for distribution sales model going forward. - Developing new services revenue streams like Cloud and Professional Services

Responsible for driving sales performance and maintaining customer relationships while developing an account management team targeted for over $100 million in annual service revenue. Key Responsibilities and Accomplishments: - Create a development plan and track progress through quarterly and annual assess for each member of my team. - Utilize current reporting to identify process gaps and inefficiencies within the service business.- Customer escalations- Maintain profitability while defining a new sales model due to the Oracle acquisition of Sun Microsystems

Established a new strategic direction within our sales team and defined a new value proposition for our customers and suppliers by focusing on targeted vendor service contracts. Work directly with suppliers to identify service gaps and unrecognized revenue opportunities within the service space.Developed unique reporting capabilities to highlight revenue opportunities and further differentiate our value to both suppliers and customers.Key Contributions:- Tracked and recognized YOY growth in vendor managed service business- Newly established strategic direction became embedded as an essential value proposition going forward- Established new processes to better support our suppliers and partners

Manage the daily service needs and represent the first line of customer service to a $20+ million service account.Perform data mining activities to identify new revenue opportunities, including warranty conversion and technical upgrades due to EOSL products.Participate and drive strategic discussions with service management in order to identify efficiencies to minimize leaks and to also identify new revenue generating activities. Proactively communicate policy changes to my customer in order control.Provide accurate service information in a timely manner to enable the highest level of customer satisfaction.Communicate the needs of my customer to my superiors and team members in order to optimize our efficiency as a service team and maximize my customer's satisfaction.Delegate tasks to available support staff in order to increase efficiency and minimize cycle time.Communicate realistic expectations to my customers to ensure that they can pass these expectations on to their customers.