A Call Center Customer Care Operations Project Manager/Team Manager with over 17 years experience in Customer Service, Tech Support, and Sales in a competitive Real Estate Software Industry. Successfully lead several teams through various transitions, mergers, and cross-location splits. Both technically and people oriented; maintained a reputation as the department expert on internal systems, and the handling of difficult accounts and customer situations.Currently looking for a new opportunity in Customer Service Management.
-
Maintenance SupervisorKingfisher Pacific Resort & Spa Aug 2023 - PresentRoyston, British Columbia, Canada -
Service AdvisorComox Valley Dodge Nov 2021 - Oct 2022Courtenay, British Columbia, Canada
-
Customer Service Representative And New Associate CoachThe Home Depot Canada Sep 2020 - Jan 2022Bc, Canada -
Sales AssociateThe Home Depot Canada Feb 2020 - Aug 2020Courtenay, Bc
-
Customer Care ManagerAvailable May 2019 - Feb 2020Vancouver, Canada AreaRecently moved to Vancouver Island to be close to my retired parents. Looking for opportunities in technical or service related roles, primarily at a supervisory or management level.
-
Operations Project ManagerTop Producer Software Jun 2017 - May 2019Richmond, Bc -
Manager - Customer Care ResolutionTop Producer Software Jun 2015 - May 2017Richmond, BcPromoted to manage the Resolution Team within Customer Care. 13 direct reports. Duties included employee reviews, scheduling, mentoring and training, elevated customer complaints, SOX compliance approvals, change management, department process, reporting and analysis, hiring and interviewing, conflict resolution, disciplinary actions and terminations.
-
Customer Care Team LeadTop Producer Software Jun 2011 - Jun 2015Richmond, BcSenior Team Lead for the newly merged Customer Service and Tech Support teams. Duties included scheduling, training, queue management, elevated customer complaints, back end system management, documentation, coordination with sales and brokerage teams.
-
Customer Service Assistant ManagerTop Producer Software Jan 2010 - Jun 2011Richmond, BcPromoted to Assistant Manager. Additional duties included employee reviews, hiring, and dispute resolution.
-
Customer Service SupervisorTop Producer Software Feb 2008 - Jan 2010Richmond, BcRecruited to join the Customer Service team as a Supervisor. Duties included scheduling and training of a staff of 13, handling elevated customer complaints, and implementing a new SOX compliance program.
-
Sales Account ManagerTop Producer Software Jun 2003 - Feb 2008Richmond, BcRecruited to join a new Sales Team formed during the launch of a major new project. Primarily phone based, also included Trade Show sales. Was promoted to a specialized team handling direct coaching of large accounts.
-
Technical Support SpecialistTop Producer Software Nov 2001 - Jun 2003Richmond, BcTech Support Rep for our call center. Promoted to Tier 2 after six months. Primarily phone based troubleshooting of client's software and networking issues. Also included sales.
Darren Mantle Education Details
-
Business Administration And Management, General -
Common Core Electronics
Frequently Asked Questions about Darren Mantle
What company does Darren Mantle work for?
Darren Mantle works for Kingfisher Pacific Resort & Spa
What is Darren Mantle's role at the current company?
Darren Mantle's current role is Enjoying life.
What schools did Darren Mantle attend?
Darren Mantle attended Kwantlen Polytechnic University, British Columbia Institute Of Technology.
Not the Darren Mantle you were looking for?
-
-
-
2bluefishplc.com, siemens-enterprise.com2 +447786XXXXXX
-
Darren Mantle
London
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial