Darren Mcclellan Email & Phone Number

Remote

Reporting directly to the CIO, primary responsibilities include Application Support and administration / provisioning, SharePoint Online design and administration, workflow and process improvement initiatives. Systems and applications of focus include but aren’t limited to: SharePoint on premises and Online, Microsoft Teams, Virtual Assistants, VIVA products, Power Apps, Power Automate, Lucid Charts, Service Now, Monday.com, and provisioning tasks for all core banking applications.

San Luis Obispo, California Area

Reporting to the Director of IT, this key IT leadership role is responsible for managing and coordinating the resources and processes to deliver IT platforms, hosting, and enterprise solutions for the Cal Poly Corporation (CPC), while helping to define the vision, definition, and strategy for the network systems team by driving project initiatives that deliver on the technology roadmap.

San Luis Obispo, California Area

Explore, recommend, and integrate new technology products to enhance customer experience, productivity, and operational efficiencies. Evaluate and pilot potential technology solutions for proof of concept, implementation, and on-going support.

Paso Robles, Ca

I report directly to the EVP, Senior Operations Officer and manage a small diversified team as well as a broad spectrum of projects, initiatives, and system implementations that focus on company stabilization and growth. I am responsible for managing employee performance and growth inclusive of goal writing, training / coaching, hiring, and firing. I also provide project management, product analysis, risk analysis, process efficiency analysis and vendor management / due diligence assistance… Show more I report directly to the EVP, Senior Operations Officer and manage a small diversified team as well as a broad spectrum of projects, initiatives, and system implementations that focus on company stabilization and growth. I am responsible for managing employee performance and growth inclusive of goal writing, training / coaching, hiring, and firing. I also provide project management, product analysis, risk analysis, process efficiency analysis and vendor management / due diligence assistance to business units as needed. Show less

Heritage Oaks Bank

Supported a broad spectrum of projects for several business units such as IT, HR, Operations and Accounting. Created process work flows / narratives, case studies, product comparisons, risk assessments, collaboration sites and systems to improve upon existing project management and process methodologies.

Paso Robles, Ca

Managed 4 to 6 Technical Support Agents who handled approximately 800 to 1000 support tickets per month. Developed end-user training initiatives, created process work flows, and provided site design, administration and security support for several systems such as Microsoft Share-Point, Joomla (intranet site), Websense, and other systems. Created SLA documentation, root cause analysis reports, incident response notifications, “Lessons Learned” documentation, new hire orientation presentations,… Show more Managed 4 to 6 Technical Support Agents who handled approximately 800 to 1000 support tickets per month. Developed end-user training initiatives, created process work flows, and provided site design, administration and security support for several systems such as Microsoft Share-Point, Joomla (intranet site), Websense, and other systems. Created SLA documentation, root cause analysis reports, incident response notifications, “Lessons Learned” documentation, new hire orientation presentations, software user guides, and Enterprise WIKI documentation as needed. Show less

Paso Robles, Ca

Provided the highest level of computer support, administration and training to all levels of bank staff. Worked directly with end-users, Network and System Administrators to diagnose all computer hardware and software related issues.

Atascadero Ca

I was responsible for all aspects of office management including customer relations, supply ordering, website management and design, scheduling, vendor management, and business growth.

Provided the highest level of support to DSL customers, data installation technicians, and network operations groups for SBC Internet Services.

Fremont Ca

Complete oversight of a three tier technical support structure including escalation procedures for a national call center. I was responsible for managing call center SLA performance including response / resolution time, customer satisfaction survey reporting, and customer call reviews.

Education record

Education record