Darren Mcdermott Email and Phone Number

• Provide Windows 2008 R2, Windows Server 2003, Windows XP, Windows 7 and Mac OSX Support.• Responsible for Domain Group Policy Configuration & Daily Support and documentation. • Implementation and administrative support for Sophos Antivirus • Primary administrator and support engineer for Microsoft SCCM 2007 & SMS 2003 • Conceptualised and implemented the SCCM infrastructure & OSD Build Development.• Mobile Support Specialist for PDAs, Web Mail and Remote Access facilities including PAC file maintenance. • Virtualisation Support (Client & Server – HyperV & Microsoft Virtual PC / VMWare Workstation 7).• ISA 2006 Deployment and Administration.• Desktop Security.• MSI Repackaging Specialist.• Member of support team for Microsoft Exchange 2003. Achievements:-Conceptualised and implemented Microsoft Configuration Manager 2007 (SCCM) infrastructure and configuration, including OSD Build development, Patch Management and Applications deployment.Accomplished successful side by side migration from Microsoft Systems Management Server 2003 (SMS) to SCCM 2007 SP2.Formulated and Maintain the Windows XP x86 and x64 SCCM OSD task sequences which support over twenty different hardware variants (Desktops and Laptops).Fully automated upgrade of Windows XP to Windows 7 including USMT scripts.Responsible for technical deployment of OWA (Outlook Web Access)Responsible for implementing Virtual Server farm.Provide guidance and advice on deployment of new hardware and hardware lifecycle process.

• Second line support on Windows NT/2000, Exchange Server 5.5 and 2000, TCP/IP, LAN, WAN, Internet/Intranet configurations.• Responsible for NT administration, security permissions and policies.• Configured and monitored Act 2000 and Access 2000 Databases• Responsible for configuring, installing, troubleshooting printers, scanner and other peripherals.• Undertook hardware and software audits. • Able to install hubs and have knowledge of routers and switches• Undertook contractual support for a number of different companies including Barnsley MHC, Leeds Community Mental Health NHS Trust and Peter Black Footwear & Holdings PLC.• Provided client support at all levels ranging from director level to standard users.• Part of rapid response team to hardware and software related problems at client and satellite sites.• Provide training on various Microsoft products to junior members of staff (clients).• Performed hardware and software upgrades.• Manned and managed support phone lines.Achievements:-Conceptualised, prepared and distributed Master NT 4 Workstation builds using Ghost 2001 disk-imaging software to roll-out and formulated build scripts.Part of successful project team to roll-out 250 new NT Workstations using Exchange client and Office 2000.

Y2K Project Leader and Rapid Response Trouble-shooterOn-site support to Calderdale & Kirklees TEC and interconnected Remote Sites.Consultation with Senior Management regarding Y2K strategies over the final months of 1999.Carried out essential Y2K maintenance work on each of the 180 Networked PC's (Hardware and Software).Provided a rapid response to network (LAN and WAN) problems and individual client PC's both at head office and remote sites.Implementation of a new mini-network, interconnected with the TEC's LAN Network

Provided onsite I.T. support for 50 employees at Business Link Leeds.Daily backups of Novell NetWare, and Microsoft NT and Exchange Servers.Upgrade of a 10Mbps network to 100Mbps virtual backbone connection.Provide measured response to user problems by use of help desk.

Designed and set up corporate website.Implemented and maintained a new Pay Roll System.Provided onsite support