The UK's leading independent autocentre group.Supporting over 100 Autocentres nationwide with a user base of over 400. Depot installations (data cabinet, patches, BT DP phone line patches, networking all PC peripherals, building data cabinets to house servers, installing CCTV and software on internal devices.Other responsibilities include software development testing AWE and general IT troubleshooting.

Contract with Home Retail Group. Using Marimba to configure and install software on a variety of machines on XP. Installing software on Windows 7 machines via the System Centre 2012 Configuration Manager console. Utilizing the Service management suite as a help desk for resolving incidents. Rebuilding PC’s, XP/Windows 7 via SCCM. Connecting to users PC's using DameWare to fix user permissions. Re-profiling users email accounts for the office outlook 365 migration

Providing support to 2500+ users across the group, office, remote users and dedicated satellite users, House managers and people working from home. Exchange server mailbox maintenance including archiving mailboxes, giving permissions to view others users email and adding users to a distribution group. Recovering PST files, Message labs email tracker. Setting up and configuring new laptops and desktops, installing authorised software to laptops and desktops. Configuring Samsung and IPad devices for VPN and email use and blackberry devices. Ensuring security and upgrades (Sophos) are applied to desktops, laptops and servers with Sophos Safe Guard 5.60 Management console, which included encryption and installing Sophos. Support users with Microsoft Windows operating environments: 2003, 2007, XP, Vista and all printer issues, printer configuration and hardware problems. Citrix 4.5 using the connection center, disconnecting and profiling user. Sticking to ITIL best practices and framework within Incident management

Responsible for providing 2nd line support and leading a team of 4 Desktop Technicians to a user base of over 13000 desktops and 900 servers at Olympic venues.Uninstalling and installing hardware. Making changes to desktop and laptop BIOS