Darren Murray Email and Phone Number
Darren Murray work email
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Darren Murray personal email
Highly self-motivated, driven and versatile Senior Executive with a wide array of experience across multiple business functions including Transformation (Organisational, Process and Digital) , Customer Support/Experience, Business Excellence, Programme Management, Product Development, Finance and Sales.I have over 15 years of people management experience leading a diverse range of resources from Sales, Customer Success and Support agents to Project and Product managers.I think outside the box, challenge the norm and constantly look for new ways to improve and drive change for both internal and external stakeholders.I have a very strong knowledge of business financials, service delivery/support, customer experience and process improvement and have a wide array of technical knowledge in IT and telecoms as well as a deep understanding and training in Agile/Scrum, ITIL, Six Sigma and PRINCE2 methodologies. My key areas of expertise include:Customer Support & Delivery Models – Vast experience in redefining and managing support & delivery teams, systems and processes. Business Transformation – Skilled and experienced in strategic and tactical business transformation models Process Improvement – Highly skilled in process analysis, redesign and implementation and Six Sigma trainedTeam Leadership – Proven at providing leadership and support to both direct and virtual teams
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Head Of Customer ExperienceYuno Energy Jun 2021 - Present
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Head Of Business OrganisationLidl Ireland Nov 2019 - Jun 2021Dublin, IeResponsible for the PMO, Businesses Process Management (BPM), Risk Management and Administration functions within Lidl Ireland -
Head Of Global Service OperationsOrigina May 2017 - Nov 2019Sandyford, County Dublin, IeOrigina are a global disrupter in the 3rd party software support and consultancy market focusing on IBM software products and servicing some of the worlds top blue chip companies. I had responsibility for the Global Service Support, Onboarding, Customer Success and project management teams. -
Senior Manager - Organisational TransformationVodafone Ireland Dec 2011 - May 2017London, GbSenior manager in the Enterprise team responsible for identifying and delivering a wide range of strategic initiatives to help transform Vodafone’s product portfolio, processes and organizational structure as part of the company’s transition from a mobile only telco to a total telecoms company -
Head Of Cost TransformationBt Ireland Aug 2008 - Dec 2011Dublin, IeFounded and led the programme which ran several projects on cost of sale reductions and revenue assurance. This was a high profile and senior management role with regular CEO and CFO engagement.• Managed a team of five cost analysts and project managers. • Managed the project roadmap, strategy and cross departmental support• Delivered £42 million of additional profit through various complex programmes• Initiated and managed a project to overhaul BT’s customer request process. The project made it to the BT ‘My Customer’ Global Challenge Cup final in 2009. • Designed and built Data Miner, an access based mining tool used by multiple customer facing departments on a daily basis which eliminated the cause of erroneous costs• Oversaw the migration of BT’s SME customers to Vodafone as part of Vodafone’s acquisition of BT’s consumer and low end SME base -
Sales Development And Process Improvement ManagerBt Ireland Nov 2006 - Aug 2008Dublin, IeIn this role I was responsible for process improvement within BT Business as well as product development and operational support.• Managed a sales support team who carried out order validation, processing and order improvement projects.• Development of existing products by recognising possible enhancements and creation of project teams to implement changes and improvements• I was heavily involved in the creation of the BT Business One Plan, BT Internet Business pack and the design and roll out of BT’s LLU ADSL 2+.• Implemented the retail portal to BT which automated WLR and broadband ordering with cost savings of over 1 million euro per year. This also reduced sales orders rejections from 28% to 4%• Design and deployment of new CRM and ordering systems
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Voice & Internet Sales Team ManagerBt Ireland Jan 2005 - Nov 2006Dublin, IeI was promoted to managerial level with this role where I was responsible for establishing and managing a new desk based sales team to drive internet & voice sales across the BT Business SME department. • I recruited and managed a team of six sales agents where I gained valuable experience in performance management, coaching, monitoring and leadership.• I was responsible for broadband campaign management and channels to market strategy.• My role also involved reviewing processes and reviewing the SME product portfolio with a view to coming up with new products that would benefit the company and its internet revenues.
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Strategic Account ManagerBt Ireland Jul 2003 - Jan 2005Dublin, Ie• In this role where I was responsible for maintaining 200 of BT’s top SME accounts.• Consistently achieved over 100% on all sales and revenue targets• Pro-actively contact my customers to review their satisfaction with BT.• Managed customer issues through to resolution• I gained valuable experience in time management, organization and top level selling.
Darren Murray Skills
Darren Murray Education Details
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Wrexham UniversityPrimary Education
Frequently Asked Questions about Darren Murray
What company does Darren Murray work for?
Darren Murray works for Yuno Energy
What is Darren Murray's role at the current company?
Darren Murray's current role is Head of Customer Experience at Yuno Energy and PrepayPower.
What is Darren Murray's email address?
Darren Murray's email address is da****@****one.com
What schools did Darren Murray attend?
Darren Murray attended Wrexham University.
What skills is Darren Murray known for?
Darren Murray has skills like Telecommunications, Crm, Customer Experience, Team Management, Product Development, Process Improvement, Managed Services, Sales Management, Leadership, Mobile Devices, Sales, Unified Communications.
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