Product Manager
Cape Town Area, South Africa
As the product manager of Kagiso Innovation Office I report directly to the Chief Innovation Officer. If I could summarise my role, it would be this: “I lead developers and designers, as we create meaningful products and features that impact our users positively”.• Ideation is a big part of my job. I collect ideas, I manage them, I test them and refine them until they are ready to be shared.• I identify customer needs/problems and translate them into solutions for the market… Show more As the product manager of Kagiso Innovation Office I report directly to the Chief Innovation Officer. If I could summarise my role, it would be this: “I lead developers and designers, as we create meaningful products and features that impact our users positively”.• Ideation is a big part of my job. I collect ideas, I manage them, I test them and refine them until they are ready to be shared.• I identify customer needs/problems and translate them into solutions for the market segments.• Wireframes is an important part of my job. I work closely with the designers and brand strategist and I always provide wireframes so that there is a clear understanding of what is expected from the product’s interface and functionality.• User flows are part of my tasks during the planning phases.• Creating user stories is a vital part of my job as it helps the product team (designers and developers) understand what is required to launch a successful project. I prioritise user stories in “backlogs” and “to do” and offer guidance to the product team from start to finish.• I am often communicating with stakeholders involved with the products. This entails managing stakeholders expectations by offering expert advice from a technology and innovations perspective.• I work closely with the Chief Innovation Officer to build business cases for new products.• I monitor products by checking analytics, customer reviews for our apps in the App Store and Play store. I also communicate with different people who run the products we build to hear any concerns. Part of monitoring the products is benchmarking the products against other apps and websites.• I manage the product life cycle. I determine when actions are needed to upgrade, improve, revise or reposition products, or when actions are needed to revise product promotional programs and product pricing.• When needed I also design User Interfaces and do Front-end development. Show less