• Conducting assessments of current project capacities and timelines.• Performing implementation planning and setup activities for projects.• Developing sound business practices and procedures for the project.• Directing team members as needed to ensure successful project implementation.• Providing project-related insight and advice to other stakeholders in the project.• Liaising with management and stakeholders on project details and deadlines.• Training and onboarding new team members as required.• Presenting feedback and suggestions relating to the implementation of assigned projects to relevant teams.• Identifying, reporting, and resolving key project issues within budget & time-frame.• Ensuring that all project and implementation related documents are up to date.

• Serve as the first point of contact for clients seeking technical assistance.• Respond to issues or queries logged in our 3rd party ticketing system in line with our SLA’s.• Trouble-shoot issues and queries to provide a timely solution.• Develop a strong working rapport with customers and internal teams.• Escalate issues and queries via the appropriate internal channels where necessary.• Ensure the customer is kept up to date regularly on progress in line with our SLA’s.• Ensure all activities are recorded appropriately.• Pass on any feedback or suggestions by customers to the appropriate internal team(s).• Provision of technical training to Glantus Customers both system administrator and end-user as and when required.

• Ensure strict adherence to SLA when dealing with customer tickets/calls.• Installing, configuring, and troubleshooting of IT related software and hardware, including servers, databases, etc..• Develop and maintain an in-depth technical knowledge of Ergo products, services, and solutions.• Perform routine day to day system security checks and backups and produce status reports.• Record and maintain hardware and software inventories, site and/or server licensing and user access and security.• Provide technical training to customers - systems administration and end user

Temporary Clerical position within the Revenue Commissioners Office VAT team. Duties included dealing with VAT repayment cases and property receivership cases among other organisational jobs.