Principal, Customer Experience Strategy
Current
Jun 2023 - Present
AeroLeads people directory · profile
Darren Ranck Email & Phone Number
MBA & MS in Digital Technology 2022 | Customer Experience Expert | Digital Strategist
at
Klaviyo
1 work email found
@zmags.com
8 phones found area 713, 646, 602, and 617
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
MBA & MS in Digital Technology 2022 | Customer Experience Expert | Digital Strategist
Location
Boston, Massachusetts, United States
Who is Darren Ranck? Overview
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Quick answer
Darren Ranck is listed as MBA & MS in Digital Technology 2022 | Customer Experience Expert | Digital Strategist at Klaviyo, based in Boston, Massachusetts, United States. AeroLeads shows a work email signal at zmags.com, phone signal with area code 713, 646, 602, 617, and a matched LinkedIn profile for Darren Ranck.
Darren Ranck previously worked as Principal, Customer Experience Strategy at Klaviyo and Product Operations Manager at Validity Inc.. Darren Ranck holds Master Of Business Administration - Mba from Questrom School Of Business, Boston University.
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Email format at Klaviyo
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{first_initial}{last}@zmags.com
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Profile bio
About Darren Ranck
Darren Ranck is a MBA & MS in Digital Technology 2022 | Customer Experience Expert | Digital Strategist at Klaviyo. Colleagues describe him as "I worked with Darren extensively to develop KPIs, gather metrics, and track data for our eCommerce products. He's an excellent planner and communicator and a joy to work with! I relied heavily on his extensive business analytics knowledge. He seems to know just what our decision-makers needed to see. His Tableau skills are top notch and he's got great knowledge of the other analytical tools that we needed to pull in. There was a LOT of complex background knowledge needed to work with the data we were using, but Darren learned everything super-fast and was contributing to our project right out of the gate. He built some really amazing dashboards and I'm really proud of the progress we made. When I heard he was hit by the layoffs I was devastated and have been in a real bind without him. He would make an amazing addition to any team!" and "My time with Darren was too short for my liking, but here's what I know about him already: In the time he spent on the Product team, the quality of our thinking shot up. In Darren, my PMs had someone they could trust to help them pick through challenging directives from above, and to do so in a cool and collected way. A lot was thrown on Darren's plate from the start, and I watched as he asked the right questions, found the right people, and systematically aligned our organization around a game plan for measuring effectiveness. He not only demonstrated his know-how with his output, he excelled at coaching those around him as well—his teach-back and subsequent presentations were always practical, enlightening, and exciting. I would jump at the chance to get to work with him again."
Current workplace
Darren Ranck's current company
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14 roles
Darren Ranck work experience
A career timeline built from the work history available for this profile.
Product Operations Manager
- Note: This role was eliminated in a company-wide reduction in workforce.Led development and implementation of product operations program, including KPI dashboards, A/B testing protocol, and analytical insight mining.
- Project managed creation of KPI dashboards in Tableau for company-wide ecommerce initiative, including requirements gathering, visualization strategy, data quality assurance, and maintenance; published in first 60 days.
- Counseled and advised product managers on best practices for in-app customer journey communication to shorten time to value using data-driven strategy via Pendo.
- Developed and presented product qualified lead (PQL) project plan and strategy to cross-functional leadership team to drive product-led sales growth through user behavior.
Oct 2022 - Jan 2023
Mba Product Operations Intern
- Write customer-facing product documentation for major releases; leverage Voice of the Customer to improve knowledge base and present feedback to product.
- Developed and project managed four major updates of Pendo knowledge base by assessing Zendesk analytics and collaborating with marketing engineering, product, and customer success.
- Improved efficiency of internal in-app education publishing by 60% through implementing process revamp including discovery, planning, socializing, experimentation, and maintenance.
- Increased API documentation usage externally by 20% over six months through managing the migration and update of API documentation on the Postman platform and analyzing usage data for continued adjustment.
Jun 2021 - Jun 2022
Team Lead, Customer Success Strategy & Operations
- First of two new hires for revamped Customer Success team. Consulted top 10% of clients by revenue on digital marketing DTC strategy and e-commerce experience software implementation. Managed team of four customer.
- Exceeded retention goal by 5% in FY’19 by designing a Voice of Customer program in collaboration with product team to personalize the customer experience to specific business objectives.
- Improved business’s quarterly retention rate by 25% in first six months by developing, testing, and optimizing customer lifecycle playbook to support success of current and new clients.
- Increased account value by $56K across top accounts through ideation and implementation of new positioning strategy for new products across Customer Success team and creating target lists using SQL.
- Coached team members to meet retention goal for FY’19 through navigating negotiation calls, running commit calls, and designing renewal plans with customer success managers.
May 2018 - Mar 2020
Manager, Customer Success Operations
Supervised development and testing of operational improvements to promote efficiency on Customer Success team for a venture-backed real estate startup. Managed three employees responsible for platform training. · Analyzed attrition data and raised LTV by 15% through generation of new customer success playbooks for team-wide use.· Reduced onboarding time.
Feb 2017 - May 2018
Customer Success Manager
Onboarded and consulted with highest paying tier of customers on product offerings; liaised with pay-per-click consultants to measure and improve ROI on customer adspend. · Created new arm of business overseeing pay-per-click customers by identifying opportunities for new customer segment in existing customer base.· Earned a customer satisfaction score of.
Dec 2014 - Jan 2017
Website Genius
- Solved customer support problems regarding site setup, billing, advanced features, and best practices by email and phone
- Monitored and reported status of product updates, bugs, and feature requests for both customers and engineering team
- Wrote product support articles for public use
Dec 2014 - Apr 2015
Associate Publicist
- Developed campaigns for paperback titles, including print and online coverage and potential marketing opportunities
Jul 2014 - Sep 2014
Publicity Assistant
- Coordinated planning materials, schedules, and budgets for publicity campaigns
Jul 2012 - Jun 2014
Jan 2011 - Dec 2011
Managing Editor
- Founded New Journalists Program, which brought local Boston journalists directly to staffers
- Oversaw and facilitate production night in the newsroom
Jan 2010 - Dec 2010
Copy Editor
- Copy edit all stories in The Heights for content, grammar, and Heights style
Jan 2009 - Dec 2009
Intern In The Office Of The President
Jun 2011 - Aug 2011
Community Relations Intern
Jun 2010 - Aug 2010
Team & coworkers
Colleagues at Klaviyo
Other employees you can reach at klaviyo.com. View company contacts →
KC
Kelsey Capps
Colleague at Klaviyo
Boston, Massachusetts, United States, United States
View →
SM
Shirley Mae Japay 🦋
Colleague at Klaviyo
Pampanga, Central Luzon, Philippines, Philippines
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KS
Kyleigh Stewart
Colleague at Klaviyo
Denver Metropolitan Area, United States, United States
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SA
Sam Archer
Colleague at Klaviyo
Greater London, England, United Kingdom, United Kingdom
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SK
Sean Kelly
Colleague at Klaviyo
Quincy, Massachusetts, United States, United States
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NH
Nayem Hasan
Colleague at Klaviyo
Khulna, Bangladesh, Bangladesh
View →
AG
Apra Gupta
Colleague at Klaviyo
Boston, Massachusetts, United States, United States
View →
IS
Ian Smarr
Colleague at Klaviyo
Denver Metropolitan Area, United States, United States
View →
RD
Remy Dumont, Mba
Colleague at Klaviyo
Fall River, Massachusetts, United States, United States
View →
VE
Vanessa Elton-Smith
Colleague at Klaviyo
London Area, United Kingdom, United Kingdom, United Kingdom
View →
Kelsey Capps
Colleague at Klaviyo
Boston, Massachusetts, United States, United States
View →
SM
Shirley Mae Japay 🦋
Colleague at Klaviyo
Pampanga, Central Luzon, Philippines, Philippines
View →
KS
Kyleigh Stewart
Colleague at Klaviyo
Denver Metropolitan Area, United States, United States
View →
SA
Sam Archer
Colleague at Klaviyo
Greater London, England, United Kingdom, United Kingdom
View →
SK
Sean Kelly
Colleague at Klaviyo
Quincy, Massachusetts, United States, United States
View →
NH
Nayem Hasan
Colleague at Klaviyo
Khulna, Bangladesh, Bangladesh
View →
AG
Apra Gupta
Colleague at Klaviyo
Boston, Massachusetts, United States, United States
View →
IS
Ian Smarr
Colleague at Klaviyo
Denver Metropolitan Area, United States, United States
View →
RD
Remy Dumont, Mba
Colleague at Klaviyo
Fall River, Massachusetts, United States, United States
View →
VE
Vanessa Elton-Smith
Colleague at Klaviyo
London Area, United Kingdom, United Kingdom, United Kingdom
View →
3 education records
Darren Ranck education
Master Of Business Administration - Mba
Questrom School Of Business, Boston University
Master Of Science, Digital Technology
Questrom School Of Business, Boston University
Bachelor'S Degree, Communications; English
Boston College
FAQ
Frequently asked questions about Darren Ranck
Quick answers generated from the profile data available on this page.
What company does Darren Ranck work for?
Darren Ranck works for Klaviyo.
What is Darren Ranck's role at Klaviyo?
Darren Ranck is listed as MBA & MS in Digital Technology 2022 | Customer Experience Expert | Digital Strategist at Klaviyo.
What is Darren Ranck's email address?
AeroLeads has found 1 work email signal at @zmags.com for Darren Ranck at Klaviyo.
What is Darren Ranck's phone number?
AeroLeads has found 8 phone signal(s) with area code 713, 646, 602, 617 for Darren Ranck at Klaviyo.
Where is Darren Ranck based?
Darren Ranck is based in Boston, Massachusetts, United States while working with Klaviyo.
What companies has Darren Ranck worked for?
Darren Ranck has worked for Klaviyo, Validity Inc., Pendo.Io, Zmags, and Placester, Inc..
Who are Darren Ranck's colleagues at Klaviyo?
Darren Ranck's colleagues at Klaviyo include Kelsey Capps, Shirley Mae Japay 🦋, Kyleigh Stewart, Sam Archer, and Sean Kelly.
How can I contact Darren Ranck?
You can use AeroLeads to view verified contact signals for Darren Ranck at Klaviyo, including work email, phone, and LinkedIn data when available.
What schools did Darren Ranck attend?
Darren Ranck holds Master Of Business Administration - Mba from Questrom School Of Business, Boston University.
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