• Monitored ticket system for everyday in-house and remote office support and escalated jobs if needed.• Created user account procedure documentation.• Implemented SOE deployment strategy using Microsoft Deployment Toolkit and Windows Deployment Services• Setup Cisco WLC and WAPs to provide the company with a guest wireless network behind an ASA firewall for security

• Organisational-wide migration of machines to Windows 7 SOE, representing Dell (Upgrade of 4000+ Computers)• Hardware deployment, replacing old desktops and reimaging existing machines• Software deployment via Zen works, SCCM• Backup of previous machine’s data• Providing on site post upgrade technical support for end users and general troubleshooting• Reporting to project management team

Achievements:• Administrate Windows Server 2008, Active Directory, Group Policy, File Server and Print Management, DNS, DHCP, IIS, Exchange 2010, SQL Server, and SCCM 2012.• Migrations including Windows Server 2008 R2, Exchange 2010, SQL Server 2012 and IP address changeovers.• Setup and administrated VMware ESXi Hypervisor on IBM Blade Servers complete with VMware vCenter.• Setup proxy servers using Microsoft Threat Management Gateway 2010 to control internet access for students and utilized a DMZ for staff VPN Terminal Services access.• Setup Intranet for staff and student access using SharePoint 2010, complete with a job tracking system to report IT issues.• Configured and maintained Cisco hardware including Cisco Catalyst 2960 switches, Cisco 3750 switches, administered VLANs, Cisco Wireless LAN Controllers and WAPs.• Created user data storage using SAN solution complete with fault tolerance and security.• Created server backup solutions

Achievements:• Implemented Hyper-V infrastructure for proxy and library software servers due to limited school resources.• Implemented SOE deployment using Windows Deployment Services.• Setup school Intranet website using SharePoint and granted external access complete with security using AD logins

Achievements:• Administered school report database using Microsoft Access and SQL Server.• Locked down school desktop and laptop machines using Group Policy

Duties:• Provided recommendations and quotes of IT hardware: desktops, laptops, interactive whiteboards and servers.• Provided bulk creations of Active Directory user accounts for staff and students.

Achievements:• Built and maintained SOE image on desktop machines.• Provided technical support for staff laptops and logged hardware maintenance calls to IBM.• Setup and administered Papercut print tracking software.