Vérifier l’installation des produits et services de télécommunication (câblodistribution, téléphonie, internet, câblage, etc, les appels de service/réparation de service chez les clients.Analyser les problèmes de réception chez le client, changer les composantes de raccordement, rétablir le service et s'il y a lieu, démontrer au client les défectuosités de ses appareils et leurs bon fonctionnement.Exécuter tous les travaux nécessaires pour relier le ou les appareils du client au réseau. Débrancher le ou les appareils des clients qui abandonnent le service et récupérer les équipements de la compagnie. Rapporter tout incident qui pourrait nuire au bon fonctionnement du réseau, vérifier la légalité des branchements chez le client et corriger les infractions.Lorsque requis, détecter et corriger les sources de rayonnement de l’installation du client.

help end users with any problems they had concerning hardware, software, printing, network, etc. issues, maintenance of network infrastructure (servers, switches, routers, IP phones, etc.), maintain and administer Exchange 2010 (Corporate version), administer Active Directory, maintenance of Application, Terminal and File Servers (updates, storage space, etc), set up and train new users, worked with GP 2010; fixing issues, modifying reports, using SQL queries to manipulate data, etc., procured and maintained all hardware (PC's, IP Phones, Smart Client Terminals, Servers, Hard Drives for Servers, Switches, Routers, etc.), procured, set up and maintained all network printers, administered IP Phones using Avaya IP Office software, created procedures for certain processes, involved with fixing issues with programming of Motorola Wireless Scanners

Support of both hardware and software problems, as well as network, IP phone, Blackberry and printer issues. Administrative tasks included invoicing and inventory. Also trained new employees individually and in groups.

Offer phone support to ALDO and ALDO-related stores in different areas of technical difficulties at the store level. These areas include hardware problems, software and database connection, shipping and receiving issues, and general maintenance of the POS (Point of Sales) system.

in house maintenance and upkeep of both network and end-user issues (including applications, network access, printers, e-mail, telephone, etc.)

building, testing and reparation of computers, as well as on-site (house or business) calls consisting of installation and/or repair of computer/network issues.