Darren Taylor Email and Phone Number
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20 years solid experience holding Service Management and leadership roles. Highest escalation accountability and service ownership within; infrastructure (supporting 1500+ users), managed services, software houses and high profile client facing environments. Strong exposure within contact centre, public and private sectors following ITIL methodologies. A passion for service excellence, SLA/incident governance leadership, lifecycle control and being the leading face of IT.
Cloud Direct
View- Website:
- clouddirect.net
- Employees:
- 144
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Head Of Service DesignCloud Direct Jun 2024 - PresentBath, England, United Kingdom
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Head Of Service Design And Customer OnboardingAcora - It & Cyber Security Managed Services Jun 2023 - Jun 2024Shaping new opportunities into qualified and deliverable Managed Services through a structured presales, Service Design and customer onboard framework. Also working with existing customers through service redesign to improve operating models and promote/enhance ongoing relationships. -
Emea Director Of Service Design And TransitionCognizant Microsoft Business Group Aug 2020 - Jun 2023London, England, United KingdomLeading teams and working with customers (across all sectors) to design and deliver Cloud Ops solutions.- Portfolio, Presales and deal shaping. - Defining repeatable support models. 80:20 rule.- Process and governance protocol.- Service introduction. - Building client trust and lasting commercial relationships. -
Director Of Service ManagementNew Signature Uk Nov 2014 - Aug 2020Being responsible for a successful managed service practice is about providing quality and excellence in the following core areas; meeting customer needs, relationship management, service design, service transition and CSI (Continual Service Improvement). Growing MRR (Monthly Reoccurring Revenue) is important but retaining it is the key! I have created a "consumption care" product as a feature of managed service and welcome the opportunity to share my knowledge and experience. Cloud computing should be a customer journey and not just a single delivery piece. I relish and thrive in practice leadership, from presales through to commercial agreement and BAU (business as usual). -
It Service Management ContractorDartayservicesltd Mar 2013 - Oct 2014Contracting as Service Delivery Manager on behalf of BT within the mobile messaging space. Implementing service desk processes, SLA design/management, incident accountability and extensive customer relationship management to key/high profile corporate customers within varying sectors.
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Director Of It InfrastructureAccident Advice Group Sep 2003 - Mar 2013
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Service Desk ManagerDial-A-Phone Apr 1999 - Aug 2003
Darren Taylor Skills
Frequently Asked Questions about Darren Taylor
What company does Darren Taylor work for?
Darren Taylor works for Cloud Direct
What is Darren Taylor's role at the current company?
Darren Taylor's current role is Working with Customers and Service Delivery teams to promote and solution meaningful Cloud Managed Service outcomes, operating models and relationships through a Service Design Framework.
What is Darren Taylor's email address?
Darren Taylor's email address is da****@****s.co.uk
What skills is Darren Taylor known for?
Darren Taylor has skills like It Service Management, Managed Services, Cloud Computing, Project Management, Infrastructure, Itil, Team Management, Project Planning, Business Analysis, Leadership, Customer Service, Account Management.
Who are Darren Taylor's colleagues?
Darren Taylor's colleagues are Juliet Raynes, Claudia Burns, Ashika Pillay, Robert Davy, Imtiyaaz Parker, Oliver Young, Craig M..
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Darren Taylor
Managing Director | Lead Negotiator | Commercial Director | Emea Mega Deal Team | Deep “Both Sides Of Fence” Experience | Ex Sourcing Advisor | Driving Alignment, Issue Resolution And Close | Dispute Resolution | T&TManchester2aim.com, accenture.com -
Darren Taylor
England, United Kingdom1citysprint.co.uk2 +442078XXXXXX
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1xerox.com1 +441619XXXXXX
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1ikea.com
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