Managed small team for special projects. Coordinate with various teams to accomplish projects and goals. Microsoft Windows Server and VMWare ESXi 5, ESX 4 Engineering and Administration. HP Systems Insight Manager monitoring configuration and administration. Extensive PowerShell Scripting of various administration tasks, reports, and configurations. Server reduction, decommissioning and consolidation projects. Sharepoint administration and configuration. SQL Server 2008 administration and SQL BIDS/SSIS automated package creation.

Microsoft Windows Server (2008, 2003, 2000), Red Hat Enterprise 6/5/4 server, and VMWare ESXi 5, ESX 4 Engineering and Administration. VMWare View (VDI) infrastructure management and provisioning. Physical Server installation and maintenance. NetApp storage administration, hardware maintenance. Responsible for NetBackup administration and tape library management. Symantec Endpoint Protection Manager / Clients. VMWare ThinApp, Symantec EndPoint Protection. Windows and Linux OS (RHEL 4, 5, 6) administration, troubleshooting, and configuration. Extensive PowerShell Scripting of various administration tasks, reports, and configurations. Citrix server (XenApp 5 / 6) management and deployment.

Responsible for Windows server administration, Citrix server farm, Cisco CallManager and Unity administration, Active Directory, DNS, user account administration and permissions management, server monitoring tools, Powershell, IIS and various server and application upgrades/updates. Also manage a team of help desk technicians to provide excellent service to users and meet documented Service Level Agreements. Responsible for ordering hardware and software for servers and desktop systems. Work closely with network, storage, and applications teams.

Responsible for all network, VOIP, and server systems administration (Software/Hardware/SAN/Documentation) as well as supporting 80 users needs. System administration including VMWare Infrastructure, Windows 2003/2008 servers, Citrix Presentation Server 4.5/5 (XenApp), Microsoft Exchange 2007, IBM DS3400 Fiber SAN, MS SQL Server 2005, Active Directory, IIS, DNS, DHCP, Symantec BackupExec, Tape Backup, Disaster Recovery Processes, EsXpress, Microsoft Dynamics Financials ERP System (Navision), SonicWall Firewall and VPN, some Cisco router and switch configuration.

Working for one of the first cities in the U.S. to bring a high-speed fiberoptic connection to every business and home in the city. Configured World Wide Packets access portal devices (LE-46) for installation at customer sites, setting up VLAN information and custom command files. Monitor performance of network devices and bandwidth usage. Monitor VOIP and IP Video status.

Manage company LAN including networking, installing new PC's, upgrading and maintaining PC's. Perform backup services of servers. Maintain and adjust firewall. Designed and implemented new company website. Maintain and update company website. Provide support for employees. Also provide support to customers on an ArcView GIS based program.

Promoted to Mentor after 1 yr. of providing technical support. Served as a Mentor with 3 others for over 200 agents. As Mentor I provided 2nd and 3rd level support for technicians working with end users. I was also responsible for filling replacement part orders as necessary. Full knowledge and advanced troubleshooting skills of Windows 95, 98, ME, and XP Home/Pro operating systems, Internet Explorer, hardware drivers, and software. Full knowledge of all computer hardware, including installation, removal and troubleshooting of components such as motherboard, power supply, hard drives, cd drives, ram, video cards, modems, etc.