*Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements*Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly*Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment*Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations*Communicate expectations to employees and provide timely updates*Provide subject matter expertise in handling escalated customer calls as needed*Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities*Stay current on internal work processes, policies and procedures. Attend required manager development training**Program was pulled and shut down**

Responsible for sales plan achievement of assigned geographic area within the Burbank/Los Angeles territory of Johnson Controls. • Manage the day-to-day high volume activities of an experienced district or branch sales team ensuring we meet or exceed customer and sales goal expectations. • Partner with Area Sales Manager to develop sales strategies, negotiate contracts and execute pricing strategy to develop new business and maintain existing business. . • Review and monitor sales performance, and refine sales strategies as required to ensure employee successfully meets assigned goals and objectives. Reallocate resources to improve overall results as needed. • Contribute to the development of marketing, customer retention, advertising, pricing, and distribution strategies for the district or branch. • Ensure the sales force receives coaching and training on the technical aspects of the organization’s products and services; on marketing campaigns and sales promotions; and on sales techniques, procedures, and standards that will help them achieve their sales targets. • Create and drive local sales strategy in alignment with enterprise programs and strategies • Build, hire, develop and align a high-performing team • Focus on high level customer (internal and external) networking and drive growth through collaboration and customer success. • Grow and retain the recurring revenue base and associated service revenues by directly coaching/mentoring/training sales teams. • Direct sales forecasting activities and set performance standards in alignment with assigned objectives. • Conduct regular “ride along” sessions with employees to coach, mentor, and meet with key clients to assist sales representatives with building and strengthening relationships, skills and negotiating and closing new business.**RIF'd due to COVID**

Grew monthly revenue from $100k to $600k in first 9 months.Create, launched, implemented and executed sales processes and strategies.Collaborate with cross functional teams including Product Management, Product Development, Customer Service, Operations and MarketingHandle all employee related issues including hiring, training, performance, etc.Perform accurate and timely regional reporting as definedConstantly Coaching/Mentoring sales team members for professional development

Led the sales team in third month of being hired, fastest in history of company.Consulted small business owners on merchant cash advance processExceeded goals regularly while maintaining platinum customer service scoreWorked cross functionally with underwriting, risk, marketing, operations and funding channels Funded over $300K in MCA loans on monthly avg.

Successfully developed, launched, implemented and executed sales strategies to drive $15M-$20M annual resell channelDrove performance with inside/outside sales teams while maintaining platinum customer experienceCollaborated with cross functional teams including Product Management, Product Development, Customer Service, Operations, Purchasing and MarketingLowered returns by 10% and raised the margin by 20%**Business closed down**

Established key ISO relationships with top producing Sales Partners producing 3K+ accounts monthly.Trained ISO’s on benefits of TMS technology (ie: Groov POS)Collaborated with cross functional teams including Product Management and Product MarketingEngaged marketing team to drive marketing programs, tools, incentives, and activities that benefit our partnersGrew top 20 ISO producers by 15%

Created a "best in class" B2B telesales channel with third party call center and in house sales team while driving acquisitions up and CPA down producing $3M in monthly revenueDeveloped and implemented key strategies to growing the business while driving revenue, platinum customer care and exceeding goals regularly. Promoted to growing our partner channel after only 1 year.Exceeded 125 accounts goal by 100 regularlyPromoted after 1 year

I managed several credit card payments telesales channels including call centers in India and the Philippines while driving revenue from $2M to$ 23M annually. Developed, trained and maintained highly motivated sales teams, demonstrated new technologies while exceeding forecasts regularly. Developed new ways to drive the business and acquire new customers while maintaining a high quality of customer care. Was ranked in top 10% (Outstanding) of the entire company and qualified for our CEO Sales Club for top performers. Created and trained sales strategies for new product launches.Successfully create, launch, implement and execute sales processes and strategies.Collaborate with cross functional teams including Product Management, Product Development, Customer Service, Operations and MarketingAssist in creating and driving marketing strategiesCreate, train and drive sales strategies for new product launches.Provide guidance on value proposition, positioning, market strategy, and priorities.Handle all employee related issues including hiring, training, performance, etc.Facilitate resolution of major sales objections presented by customers to sales representativesPresent credible experience/solutions to the key decision makersAdvise sales representatives in arranging multiple sales cycles and sales eventsPerform accurate and timely regional reporting as definedCoach/Mentor sales team members for professional development