An effective senior leader, problem solver and decision maker with a bias for action and 25+ years of IT experience in leadership, service management and program/project management, the last 18 years operating in diverse multi-national organizations with both regional and global responsibilities for IT Service Delivery.Demonstrable track record for delivering customer desired outcomes by utilizing excellent interpersonal skills at all levels of the organization and with partners underpinned by the adoption and expert use of internal and industry standards, models and best practices. Ability to define and align credible Service Delivery plans with strategic objectives and priorities which deliver services that meet customer expectations and business needs.Holds a BA First Class Honours degree in Business Management and an Associates Degree in Business and Finance.