Lowell is one of Europe’s largest credit management companies with a mission to make credit work better for all. It operates in the UK, Germany, Austria, Switzerland, Denmark, Norway, Finland, Sweden & Estonia. • Promoted to Global role with Information Security responsibilities across UK, DACH & Nordic regions for 5,000 employees, management of Information Security Governance team to oversee & co-ordinate governance & security efforts across the organisation in collaboration with other key stakeholders within the business • Led on the completion of an industry wide thematic review from a key industry regulator relating to Technical and Cyber Resilience • Implemented a joint Cyber/Privacy (GDPR) Incident Notification and Triage process across the UK to meet regulatory and contractual obligations.• Responsible for IT Risk Management aligned to the corporate risk management framework. • Implemented Business Project Engagement process comprising of Security Impact Assessments & Project Risk Assessment processes, results delivered quickly ensuring projects identify & track potential security risks early in the project lifecycle. • Led creation of a monthly Group Cyber Threat Report, published monthly to 5,000 employees across UK, DACH & Nordic regions, received positive feedback & raising awareness. • Led on ensuring the organisation’s regulatory & contractual obligations included into a major out sourced managed service contract to a top 5 global information and technology communication company.• Key subject matter expert for information security & client contractual obligations for sensitive company relocation project.• GDPR expert readiness across organisation ensured obligations as both data controller and data processor. • Led on improvements and rollout of Business Continuity and Crisis Management processes across the UK, included business impact analysis and resumption plans aligned to agreed RTO/RPO and MTPD.

• Promoted into a UK client facing role representing all UK entities, Lowell Financial, Lowell Solicitors and Fredrickson International (2000 employees).• Developed areas of the European Information / Cyber Security Strategy & TOM’s ahead of the appointment of a CISO (Dec 2017).• Implemented central knowledge base of common responses & repository of artefacts to support client questionnaires & audits, reduced times to complete responses from 2 weeks to 2 days & improved overall quality & consistency of responses• Implemented Role Based Access across the Fredrickson business in under 3 months to remediate a key client audit finding, to avoid suspension of new business and termination of contract.• IT lead for all new clients, on-boarding and new requirements of the systems – i.e. pre and post-sales support.• Implemented a robust cross-business client Incident Reporting process to meet strict contractual reporting obligations.• IT lead and subject matter expert in a consultancy capacity for new client requirements.• Led and implemented a Seasonal Planning Initiative following a number of avoidable client and customer impacting incidents. This resulted in a reduction of reportable incidents and improved confidence with clients. • Designed & implemented email moderation controls & processes across UK to meet specific client contractual needs • Key subject matter expert for Business Continuity and Crisis Management processes. • IT lead for IT Internal and external audits.• Led the team responsible for maintaining and developing an ISO 9001, ISO 27001 and PCI DSS compliant information security management system (ISMS) for the UK.

A leading UK debt recovery business working across a variety of industry sectors including Banking and Finance, Central Government, Mail Order, Telecoms and Utilities. (400 employees). Credit Account Management (CAM) and SRJ Debt Recoveries subsidiaries of the group. May 2013 the group was acquired in a private equity backed acquisition by the Lowell Group. • Board Director responsible for Information Technology and Systems as part of a 2/3-year project resulting in the private equity backed acquisition of the organisation by the Lowell Group.• Led technical aspects of new projects, ensuring compliance (PCI, FCA (CONC, SYSC etc.)• Headed up the tender for technical design and implementation for debt recovery on behalf of HMRC and 1 of only 10 organisations to be awarded the contract. • Designed complex litigation & implemented solutions and processes enabling Fredrickson to be one of the leading litigators in UK, 2008 Fredrickson issued 76% of all warrants (England & Wales) for enforcement via the County Court Bulk Centre.• Designed and implemented a joint litigation funding model with a major UK credit card company, Fredrickson only supplier to meet the complex requirements. As a result, Fredrickson received 100% of the allocation.• Designed and implemented a joint debt purchase funding model with a major UK debt purchaser.• Designed and implemented innovative solutions that improved the customer experience which resulted in the organisation awarded the winner of industry awards for Treating Customers Fairly (TCF) at the Utilities and Telecoms Awards (2012) & Credit Today Awards (2013) and the Best Customer Initiative at the Utilities and Telecoms Awards (2012).• Led on the migration from a Legacy Flat File Data system to SQL • Led on transition of group IT functions including Service Desk, Service Management and Infrastructure, resulted in efficiency enhancements by centralising group personnel under single ownership.

• Responsible for managing the software development, Infrastructure and Service Desk teams.• Led on OS migration to Windows XP

Responsible for end-to-end design and delivery of innovative software solutions• Led the software migration from VB DOS to VB3,4,5,6 / SQL• Designed innovative contact centre CRM systems• Designed innovative bulk litigation systems

Responsible for managing and maintaining the business IT Network• Managing Technical Environments, Platforms & Solutions• Managing and migrating Netware 3.12 to Netware 4.x• Managing and migrating MS DOS to Windows 3.1

Responsible for day to day running of the business financial accounting systems.• Lead systems operator for the financial account systems running on a Honey Bull DPS4 mini system• Responsible for running daily batch jobs and backup• Designed stand-alone database solutions using a Delta by Compsoft which included Asset Register, Sales Prospects system and Itemised Costing System.