Darren Hargrett Jr. Email & Phone Number

Richmond, Tx, Us

Houston, Texas, United States

• Overseeing IT and AV support team, providing leadership and guidance to individual contributors• Manage business technology and equipment, including installation, maintenance and assessments• Set priorities for the team to ensure task completion, coordinates work activities for direct reports• Identify, diagnose, and resolve IT problems related hardware and software applications• Install & mount TVs and Displays• Install in-ceiling & in-wall speakers• Install Projectors & projection screens• Install & configure surveillance NVR recorder systems• Install & configure network and Wi-Fi systems

Houston, Texas, United States

• Install and configure software and hardware• Manage network servers and technology tools• Set up accounts and workstations• Monitor performance and maintain systems according to requirements• Troubleshoot issues and outages• Ensure security through access controls, backups and firewalls• Upgrade systems with new releases and models• Setup new offices from scratch with all hardware needed

Houston, Texas Area

- Provide timely systems support of end user hardware and software, includingaccount and workstation setup for new users.- Administer and maintain systems and network software and hardwareaccording to requirements.- Test, troubleshoot, diagnose and resolve technical issues and outages with allcompany systems.- Research, plan and deploy new system hardware and software as needed- Network Engineering and Administration, including Wi-Fi, DNS, VPN,Routers, and Firewalls.- Backups, Continuity, and Disaster Recovery.- Planned, installed, and maintained optimized documentation of allLAN/WAN/VPN network equipment and software, security systems andcommunication links.- Performed data restorations for server, file system and/or databases uponcustomer request in a calm and controlled fashion while maintaining consistentcommunication with the customer.

Houston, Texas

- Built, configured and supported multiple small and large-scale SCCM 2012 R2environments with various role sets installed and configured.- Create User Accounts in AD, Exchange 2010/2013 Mailboxes, MSLync/Skype Accounts, and Cisco Phone account setup.- Configure, install, and image desktop and laptops for new users using SCCM.- Administer SCCM software delivery, including various methods such asrunning advertised programs, machine targeted, user targeted, ApplicationLibrary, and Software Center.- Administered user’s accounts in Active Directory.- Resolved various technical problems ranging from PC's, hardware, software,network printers, LAN/WAN.- Perform enterprise deployments and daily operations of mobile messaging(email) systems including third tier support of escalated help desk tickets andmonitoring of servers.- Research new and emerging technologies related to mobility, security andwireless infrastructures.

Houston, Texas

- Created User Accounts in AD, Exchange 2010 Mailboxes, and MS LyncAccounts.- Configure, install, and image desktop and laptops for new users using SCCM.- Experienced with Remote Access, Track-it, Remote Desktop, VOIP, and VPN,Create, configure, maintain and delete network printers on/off server.- Managed assets inventory and deployed desktop images to end users.- Installed and maintained Windows and desktop software, service packs,patches, and anti- virus updates.- Successfully administered user accounts, Exchange mailboxes, and securityand distribution.- Managed assets inventory and deployed desktop images to end users.- Administered data backups and ensured data recoverability.

Houston, Texas

- Monitored and responded to all phone and e-mail requests for technicalsupport, including remote access, network connectivity, user accounts, andhardware configuration.- Documented and tracked all support requests in team track, a commercialapplication dedicated to ticketing and managing helpdesk requests.- Supported several in-house and commercial applications.- Maintained excellent and constant communication with the end-user whilefocusing on first call resolution.- Supported more than 1,500 users on technical and software issues via phone,email, and trouble ticket log.- Configured, deployed, managed, and repaired more than 500 computers andmobile devices.- Remotely resolve and escalate tickets for appropriate jobs concerning systemand networking issues.

Houston, Texas

- Managed Remedy tickets assigned to deskside support team.- Responsible for imaging and configuration of desktops and laptops.- Maintained and repaired laptops / desktops, printers, and dual monitors.- Re-imaged old and new hardware for migration Windows XP to Windows 7.- Consult all end users hardware and software, through phone email and inperson.- Troubleshot and resolved issues related to Windows 7 and XP imaged PCsdeployed to users

Houston, Texas

• Reviewed, analyzed, and renewed all IT equipment contracts multifunctionalprinters, ISP, security system, telephony.• Trained employees on new software upgrades when necessary.• Created, Managed, and set-up e-mail addresses for clients using exchange.• Worked with AD (active directory) to create and disable an account.• Performed troubleshooting tasks and resolved web application issues.• Solved issues related to e-mail (Outlook, O365), Microsoft Office Suite andWindows OS

Houston, Texas

• Loaded and unloaded programs, software, and drivers.• Performed hardware and software support and installation.• Performed maintenance of personal computers and peripheral equipment,identifying problems and providing appropriate solutions.• Researched and resolved problems on workstations and LAN, including IPresolution, cabling problems, and peripheral malfunctions.• Diagnosed and repaired computers to component and software level,establishing alternative repair procedures to meet customer needs.