Darren Hargrett Jr. Email & Phone Number

Richmond, TX, US

Houston, Texas, United States

• Overseeing IT and AV support team, providing leadership and guidance to individual contributors
• Manage business technology and equipment, including installation, maintenance and assessments
• Set priorities for the team to ensure task completion, coordinates work activities for direct reports
• Identify, diagnose, and resolve IT problems related hardware and software applications
• Install & mount TVs and Displays
• Install in-ceiling & in-wall speakers

Houston, Texas, United States

• Install and configure software and hardware
• Manage network servers and technology tools
• Set up accounts and workstations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls, backups and firewalls

Houston, Texas Area

- Provide timely systems support of end user hardware and software, includingaccount and workstation setup for new users.- Administer and maintain systems and network software and hardwareaccording to requirements.- Test, troubleshoot, diagnose and resolve technical issues and outages with allcompany systems.- Research, plan and deploy new system hardware.

Houston, Texas

- Built, configured and supported multiple small and large-scale SCCM 2012 R2environments with various role sets installed and configured.- Create User Accounts in AD, Exchange 2010/2013 Mailboxes, MSLync/Skype Accounts, and Cisco Phone account setup.- Configure, install, and image desktop and laptops for new users using SCCM.- Administer SCCM software.

Houston, Texas

- Created User Accounts in AD, Exchange 2010 Mailboxes, and MS LyncAccounts.- Configure, install, and image desktop and laptops for new users using SCCM.- Experienced with Remote Access, Track-it, Remote Desktop, VOIP, and VPN,Create, configure, maintain and delete network printers on/off server.- Managed assets inventory and deployed desktop images to end.

Houston, Texas

- Monitored and responded to all phone and e-mail requests for technicalsupport, including remote access, network connectivity, user accounts, andhardware configuration.- Documented and tracked all support requests in team track, a commercialapplication dedicated to ticketing and managing helpdesk requests.- Supported several in-house and commercial.

Houston, Texas

- Managed Remedy tickets assigned to deskside support team.- Responsible for imaging and configuration of desktops and laptops.- Maintained and repaired laptops / desktops, printers, and dual monitors.- Re-imaged old and new hardware for migration Windows XP to Windows 7.- Consult all end users hardware and software, through phone email and inperson..

Houston, Texas

• Reviewed, analyzed, and renewed all IT equipment contracts multifunctionalprinters, ISP, security system, telephony.
• Trained employees on new software upgrades when necessary.
• Created, Managed, and set-up e-mail addresses for clients using exchange.
• Worked with AD (active directory) to create and disable an account.
• Performed troubleshooting tasks and resolved web application issues.
• Solved issues related to e-mail (Outlook, O365), Microsoft Office Suite andWindows OS

Houston, Texas

• Loaded and unloaded programs, software, and drivers.
• Performed hardware and software support and installation.
• Performed maintenance of personal computers and peripheral equipment,identifying problems and providing appropriate solutions.
• Researched and resolved problems on workstations and LAN, including IPresolution, cabling problems, and peripheral malfunctions.
• Diagnosed and repaired computers to component and software level,establishing alternative repair procedures to meet customer needs.