Serving local businesses by planning, developing, and managing their digital platforms and content.Designing and developing websites to increase customer trust, retention, and leads, using Figma and WordPress.Providing videography and editing services for local businesses and charitable causes.Collaborating and consulting with local businesses to expand their digital media marketing.Providing on-set assistance for various large-scale projects including a feature film, and many other small contracts.

Provided support for Goldbelly.com, an online food-based marketplace.Handled 30+ customer interactions per day, giving detailed, personalized, empathetic, and polite service to ensure customer retention and satisfaction using Zendesk.Managed the customer conflicts and challenging situations and as needed reporting/escalating issues through the appropriate back-end channels.

Provided support for Costco Logistic, coordinating deliveries and installations of large ticket items.Identified customers’ needs, clarify information, provide solutions and/or alternatives.Answered an average of 35+ calls per day by addressing customer inquiries and solving technical problems.Communicated with customers, distributors, carrier warehouses, market and territory managers, as well as delivery drivers that fulfill orders through Salesforce.