Darren Joyce Email & Phone Number

Phoenix, Az, Us

Scottsdale, Arizona, Us

Scottsdale, Arizona, Us

• Directed technology initiatives in a fast-paced global organization, fostering innovation and digital transformation.• Integrated technology into core business strategies to drive innovation and competitive advantage.• Championed employee development, trust, and empowerment to enhance performance and achieve organizational objectives.• Strategically migrated critical global on-premises workloads to the cloud within cap-ex and op-ex constraints, enhancing scalability and efficiency.• Anticipated and addressed technology needs during rapid-growth periods, implementing strategic solutions to accommodate complex workflows.• Encouraged stakeholders to take ownership of their expertise, fostering a culture of collaboration and shared success.• Strengthened the technology department's influence through effective communication and relationship-building across the organization.• Led systems upgrades, installations, conversions, and maintenance cycles, providing expert guidance and support.• Ensured the technology team met or exceeded customer requirements by fostering a culture of accountability and pride of ownership.• Supported strategic planning by identifying and understanding the unique needs of each business unit and their specific workflows.• Translated complex technical documents and reports for non-technical stakeholders, enhancing cross-functional understanding.• Implemented a comprehensive framework for managing and improving technology support, both in-office and remotely.• Established and maintained standard operating procedures and best practices, providing clear protocols and guidance to technology staff and end-users.

• Led the technology department by uniting teams and individuals towards leveraging technology for business enhancement and growth.• Championed employee development, trust, and empowerment to achieve organizational objectives and maximize human capital value.• Developed strategies to migrate critical global on-premises workloads to the cloud, adhering to cap-ex and op-ex constraints.• Identified technology needs during rapid-growth periods, implementing strategic systems to accommodate complex workflows.• Encouraged stakeholders to take ownership in their areas of expertise, fostering collaboration and shared success.• Expanded the department's influence through effective communication and relationship-building across the organization.• Offered expertise, guidance, and support during system upgrades, installations, conversions, and maintenance cycles.• Ensured IT consistently met or exceeded customer requirements by fostering a culture of accountability and pride of ownership.• Supported strategic planning by understanding the unique needs of each business unit and their specific workflows.• Translated complex technical documents and reports for non-technical stakeholders, promoting cross-functional understanding.• Implemented a comprehensive framework for managing and improving IT support, both in-office and remotely.• Established and maintained standard operating procedures and best practices, providing clear guidance to IT staff and end-users.

Boca Raton, Fl, Us

• Troubleshoot and manage a Virtual Environment consisting of over 2000 virtual machines.• Evaluate resources and provide solutions to increase Host/Guest performance.• Design and implement group policies which aid and support multiple applications in the environment. • Build and expand the new disaster recovery site in Chandler, AZ.• Deploy and configure virtual servers as required to meet company demand.• Design policies to implement an enterprise patching solution which encompasses nearly 3000 servers enterprise-wide. • Work with multiple project leads and executive teams to achieve key performance indicators.

Phoenix, Az, Us

• Design, manage, and support virtual and storage infrastructure for a mid-level enterprise consisting of over 2500 users.• Administer multiple SAN devices to include HP/3Par, Netapp, and LSI.• Configure and Manage Netapp SAN Devices to deploy CIFS and NFS Storage• Support F5 Big-ip LTM load balancing hardware and associated virtual interfaces• Configure and Implement Brocade SAN Fabric for Fibre Chanel Management.• Tested and Implemented Reflex's virtual monitoring platform to reduce wasted virtual resources. Utilizing resources more efficiently by implemented the correct tools to monitor the infrastructure saves the company over $150,000 annually.• Evaluate resources for growth and capacity planning as company grows. Recommend and implement solutions in-line with corporate goals.• Migrate and support data moves from one storage platform to another. This allows Cable One to re-purpose older storage infrastructure as a backup solution.

Phoenix, Az, Us

• Maintain and support 8 offices and several hundred users on a multi-domain network.• Configure, upgrade, and troubleshoot Cisco hardware to include routing, switching, and voice devices.• Support virtual servers and physical to virtual conversions.• Scripted Software installs and updates for mass deployment. Greatly reducing workload and man-hours for deployment.• Created a plan of action to allow remote users to telecommute utilizing a Cisco VPN device and a Cisco VOIP phone, while maintaining strict security procedures just as they are enforced in the local offices. Telecommuting saves the company roughly $5,000 annually per employee. • Reconfigured Switches to handle routing for remote offices, reducing the overhead on the router itself, increasing network efficiency and reducing packet delay.

Phoenix, Az, Us

• Supported over 150 clients with a wide array of IT issues.• Additionally monitored over 30 client networks remotely, including all server hardware and networking devices on a daily basis.• Responsibilities included Active Directory, Exchange, Office, and Backup Recovery, software and hardware upgrades and virtualization.• Supported virtualization of several client networks from start to finish; including hardware build and specification and software implementation and conversion.• Automated several managed services tasks by implementing scripts which carry out scheduled maintenance. Automated alerts were e-mailed to the technician; therefore, increasing support proficiency. • Maintained and corrected backup jobs for over a dozen clients on a daily basis, ensuring backup efficiency and redundancy for mission critical data.

Scottsdale, Arizona, Us

• Supported a diverse group of consumer clientele with their home and home office equipment• Recommended hardware and software upgrades for clients seeking to upgrade.• Successfully removed over 30 different variants of spyware on hundreds of systems.• Work on multiple systems simultaneously, as many as four at a time.• Performed blind troubleshooting (no remote access) for users with network issues, both wired and wireless.

Bachelor Of Science, Technology Management

Associate In Applied Science, Microsoft Technology

Associate In Applied Science, Cisco Networking