Darren Asby Email & Phone Number

Deltona, Florida, United States

AboutFamily-friendly DJ and service, offering music from the 50's through today, Soul/Motown, Classic Rock, Rock & Roll, Dance, EDM, Hip-Hop, and British Invasion and most others.http://facebook.com/DJDasby

Daytona Beach, Florida Area

Help setup and coordinate Audio Visual Needs for clients using the Daytona International Speedway for their events. Events range in size from 20 people up to 500.Run video on multiple outputs and coordinate multiple inputs simultaneously. Run sound boards of various sizes including both digital and analogue.Use mobile PA systems or built in sound systems.Coordinate with event planners as to the needs of the clients and provide the best service possible.

Deltona, Florida, United States

Lake Mary, Florida

• Perform case management for Dell ProSupport customers and agents• Oversee closing of customer cases, “deep-dive” case management, and documentation • Participate in training and coaching of newly-hired Dell ProSupport engineers, answering technical and company policy questions• Receive customer escalations, liaise with other departments to facilitate the best solution for the customer’s case and maintain minimum 90% customer satisfaction

Heathrow, Florida

• Increased customer renewals, new purchases and margins on the RPS team while continuing to manage the Technical Support team. • Increased RPS service revenues to $691k – a 42% increase over previous year• Worked a key customer escalation with a large fortune 500 company through the year including many off hours calls with key internal and external departments including marketing, sales, technical support, legal, product management and engineering• Represented RPS in Business Critical Sales Manager training

Heathrow, Florida

• Managed teams of varying sizes from 8 to 25 staff• Became a SSPA Certified Customer Support Manager• Received award for developing, implementing and coordinating rollout of new Least Effort Customer Support program• Coordinated and implemented the Customer Roundtable Project• Regularly rewarded for achieving best in class customer satisfaction scores• Attained improved levels of support by assuming the role of change manager and implementing new processes through the team • Developed and implemented new Techlead program to expedite customer escalations and pinpoint training needs• Created a self-scheduling training process for the engineers• Developed and implemented a work-at-home program for the entire team• Represented eDiscovery team on the Emergency Response team – CPR/AED/ First Aid Red Cross Certified• Represented Information Intelligence (Enterprise Vault and eDiscovery) in Heathrow site meetings• Represented Technical Support Delivery Management in Business Critical Sales Manager New Hire training• Facilitated training for all eDiscovery staff where needed

Heathrow, Florida

Managed a highly skilled team of between 8 and 15 multi-lingual Technical Support Engineers supporting Veritas eDiscovery software to ensure a world leading customer experience while exceeding industry levels of employee morale.• Developed and maintained individual career action plans for every member of the team.• Regularly rewarded for achieving best in class customer satisfaction scores• Scheduled daily activities for entire team to ensure call-answer service levels consistently exceeded