Darren Bajada Email & Phone Number

Malta

• Overseeing the IT infrastructure of the entire group.
• Coordinating with suppliers.
• Triggering and working on new IT projects that add value to the business.
• Working with other technical teams to support projects triggered by the business.
• Working closely with the InfoSec team to ensure company-wide security compliance.
• Coordinating, training and coaching the global IT team members.

Malta

• Overseeing the IT infrastructure of 4 european centers.
• Coordinating with suppliers.
• Triggering and working on new IT projects that add value to the business.
• Working with other technical teams to support projects triggered by the business.
• Working closely with the InfoSec team to ensure company-wide security compliance.
• Coordinating, training and coaching the IT team members in europe.

• Managing the Group's IT operations.
• Overseeing the Group's operations as Duty Manager on rotation-basis.
• Planning and budgeting for resources and projects.
• Developing documention for service desk, infrastructure and systems.
• Deploying and managing software, mobile phones workstations and servers.
• Monitoring of servers, network devices and other equipment.

Bulebel Industrial Estate, Zejtun

• Managing the Group's service desk.
• Troubleshooting all sorts of IT issues raised by the Group's users.
• Developing documentation for service desk, infrastructure and systems.
• Deploying and managing software, workstations and servers.
• Monitoring of servers, network devices and other equipment.
• Managing the disaster recovery of services; including performing backups and replication.

Guze D'Amato Street, Paola

• Conducting ECDL Standard classes and one-to-one sessions.
• Demonstrating practical use of Microsoft Office applications to students.
• Explaining various Internet and Computer jargon to students.
• Reviewing students' Mock exam results, highlighting what they need to improve on for the exam.
• Invigilating students during exams.

Rue D'Argens, Gzira

• Part of the service desk to support users with hardware and software related issues.
• Performing daily infrastructure operations to maintain hardware and software systems operational.
• Supporting operations in the Bank's data center and its maintenance.
• Administering the Bank's network and systems.
• Performing the necessary backups and partaking in disaster recovery operations.
• Administration of Servers

Dun Karm Street, Birkirkara

• Providing onsite technical assistance to customers.
• Liaising with HSBC and BOV regarding customer EPOS account issues.
• Formatting EPOS machines.
• Installing and Configuring EPOS machines.
• Onsite EPOS machines troubleshooting.
• Installing, Replacing and Connecting EPOS machines.

Fra Diego Street, Marsa (Malta)

• Offering technical support to customers on TV, Telephony, Mobile and Broadband over the phone.
• Actively listening to customer’s technical problems and resolve them effectively.
• Testing and undertaking familiarization with new devices and technology.
• Dealing customer complaints over the phone.
• Point of contact between customers and senior management.

Fra Diego Street, Marsa (Malta)

• Offering best level device support to customers on TV, Telephony, Mobile and Broadband.
• Handling of devices brought in for repairs (routers, stbs, handheld devices).
• Testing and undertaking familiarization with new devices and technology.
• Dealing with face to face customer complaints regarding faults.
• Point of contact between customers and senior management.

Fra Diego Street, Marsa (Malta)

• Delivering exceptional customer service.
• Working to achieve and exceed sales targets.
• Responsibility of sales entry system, stock items and cash till.
• Effectively be a team player to create new ideas about sales and offers.
• Dealing with face to face customer complaints.
• Point of contact between customers and senior management.

Master Of Science In Information Technology & Systems, Information Technology

Information Systems and Management, Operating Systems and Cloud Computing, Network Protocols and Network Automation, Data Science and.

Bachelor Of Science (Honours) In Computer Networks, Information Technology

Network Security and Forensics, Advanced Networking Infrastructure and WAN Technologies, Database Administration, Networking Operating.

Btec Higher National Diploma In Computing (Ict Systems Support)

Computer Platforms, Networking Technology, Networking Concepts, Personal Skills Development, System Analysis, Networking Infrastructure.

Btec National Diploma In Computing (Networking & Ict Support)

Language and Communications, Computer Hardware, Business Information Systems, Network Design and Administration, Computational Methods.

Matsec Advanced And Intermediate Level

Activities and Societies: Football.Italian, Philosophy, Physics, Maltese, English, Systems of Knowledge

Ecdl Core

Basic Concepts, Information and Communication, Managing Files, Databases, Presentations, Spreadsheets, Word Processing.

Matsec Ordinary Level

Activities and Societies: Athletics, Football.English Language, French, Maltese, Business Studies, Physics, Mathematics, Computer Studies.