Lead Estimator for Shaw OSP projects. PM for project scheduling and completion

QA/QC on several FTTX projects in Alberta. Responsible for OSP splicing and testing prior to turn over to clients. Main focus is test accuracy with OTDR and Power Meter.Working on the Kearl Oil Sands Project at Kearl Lake Alberta as a Subcontractor under major contractors Bird Construction, PCL Intracon, PCL Industrial, and Ledcor Industrial to install terminate, test and provide certification of Data and Fiber Optic networks.Responsible for Quality Assurance and Quality Control for the placement, splicing, termination and testing of Fiber Optic cables.Creation of ITP's Inspection and Test PlansResource SchedulingCertification tests for cable reel, placement and bulkhead to bulkhead tests.Power meter Tests IT Structured cablingRouting of Quad cables, Single cables, Armored, shielded, Cat 5e 6e and Cat 6ACable certification of cables and connectors form end to end.Security Access ControlsDoor access control, Card readers, Security camera for key Operations Buildings and Control Offices on siteCurrent certification related to position:Corning LAN-500 Certificate OSSA CSTS Leardership in Safety Fall Protection

Operations ManagerManaged Canadian Operations by applying proven Program and Project management methodologies and generated over 7 million dollars of telecommunications projects across Canada. This included:• Supporting the bid and quote process - by generating Scope of Work documentation that captured project timelines, resource requirements, equipment and material requirements as well as overall costs.• Identifying risks, issues and any possible roadblocks, or delays – mitigated on a project by project basis with detailed mitigation plans and use of a change control process.• Resource Scheduling – scheduling resources, vehicles, specialized tools, test equipment, establish travel coordination across diverse geography. Identify opportunities to work with Vendors, create PO requisitions, and implement training plans.• Project completion tracking and reporting – through the development and consistent application of project communication plans. • Budget Management – daily, established milestone and overall project budget management including invoice validation and revenue recognition• ISO 9001 and TL 9000 implementation. - Supportive of this culture shift through effective management, communication, process documentation and a strong focus on quality improvements for the business.

Resource Coordinator and Problem Resolution Specialist - Wireless Commissioning Responsible for resource coordination and budget management for multiple wireless infrastructure builds in Western Canada. This included:• Build and Commissioning - Build from a bare location the new Central Office for WIND Mobile in Edmonton Alberta. Involved building of equipment cabinets, placement of equipment, cabling and providing DC Power to equipment. Full commission testing and optimization for Service availability.• Resource Coordination. Set Scope, timelines and established skill set required to commission over 350 HUAWEI NodeB wireless sites across Alberta to launch the new TELUS 3G+ network.• Quality inspections and resolution to determine faults in site construction and quickly provide resolution and recovery to have system back on line.Completed Training in Ceragon Radio and Andrews Connectors

Project Management Consultant Nov 2008 to Dec 2008 EnmaxWorking with The Manta Group on an ITSM Integration project, I performed integration activities to add best in class Release, Change, and Configuration Management capabilities into an organization with a functional IT Change Management and SDLC process. Develop level 1-3 process mapping and highlighting integration points along with creation of detailed documentation.

Project Management Consultant June 2007 to Sept 2008 City of CalgaryWorked with the ITSM Service Level Management team to redefine Service Catalogue, Service Specifications and Operational Level Agreements for Application Development and Application Support services for the City of Calgary. Remedy 4.5 to 7.0 Upgrade – Assisted in Service Catalogue development, requirements and feedback. Operational level Agreement Reporting from Remedy 4.5 and identify OLA measurements required from Remedy 7.0 for new data fields available. Mapping and identifying escalation points through service specifications. Input and feedback to track project changes through change management module.

Project Management Consultant Oct 2006 - Feb 2007 Shift NetworksProject Management Consulting - overall responsibility for the requirements gathering for system integration, data migration between Service Fulfillment applications, complete Service Delivery process development, User System training, Support Training, detailed process mapping and documentation and lead the operational deployment of the most advanced VOIP communications platform available to Canadian businesses at the time.Worked Directly with CTO and VP’s from across to corporation to ensure strategic and operational objectives were being met. External Vendor negotiations completed to ensure delivery of product to customer sites in timely manner as per signed agreements. Cisco Platform with NetSuite ERP system

ITIL Introduction to Network (Special Project)As a Senior Business Analyst I had identified an opportunity to introduce the ITIL “Best Practice” framework into the National Network Assurance organization to support core network projects. This initiative was developed to assist in the recovery from several network outages effecting major clients.• Completion of the ITIL Foundation certification afforded me the knowledge to develop the strategy required to improve the operating climate to support the client base more effectively in the Service Support structure.• Gap analysis assisted in the requirements gathering and business case development to incorporate organizational changes to support the ITIL framework. • Communication sessions provided to Director and employee teams to foster ongoing support.

Project Pareto (Special Project)As a Senior Business Analyst, I was assigned the role of Project Manager to investigate, plan and coordinate quick wins to expedite the transition of network assets, tools and resources.•Led cross-functional project team through the rationalization of systems and processes for a NOC consolidation. Cost/benefit analysis included head count requirements, real estate consolidation opportunities and tracking operational and capital expenses. •Through careful risk analysis, and quality control the team was successful in aligning change management, event management, and the problem management functions on a national basis, and experience process and OSS alignment. •Success of initiative was measured by a reduction in time to repair impacted services to the customer, resulting in an 8% reduction in customer churn in the wireless customer base.

Responsibe for organizational readiness on concurrent multi-million dollar initiatives to enhanced services on the core network infrastructure.•Leadership of 12 management professionals in Calgary with annual budget of $1.7 million. •Led 12 management professionals to become a high performance Business Readiness and Project Management team through implementing action plans through a S.W.O.T. assessment. The SWOT provided an opportunity to engage my new team, link their objectives to those of the business, and motivate the team by removing the ambiguity, and clarify our direction through clear communication. •My direction, status reporting and customer view report card was presented to the leadership team, where I was formally recognized for the success of my operational plan. With the continuous success month over month in project execution and customer satisfaction, I was recognized repeatedly by the VP and director team

Assumed leadership position of 3 management and technical employees’ responsible for gathering, analysis and presentation of the business intelligence data. •Created and implemented and operational balanced scorecards with drill down capability identifying business requirements for the measurement and the related root cause analysis for off track metrics. My team then created automated controls to upload results into presentation material for formal reporting. The team’s efforts through continuous tracking, root cause analysis, resulted in process redesign yielding a 20% reduction in customer initiated trouble tickets.

Provide leadership to a diverse team of Transport, Switch, and Low Speed Data technicians while maintaining or exceeding service level objectives and operating budget of $1.2M in accordance with Corporate and customer expectations. Participate in service development initiatives that involve planning, budgeting, scheduling and implementation while maintaining adherence to high safety standards among the team.• Led Network Maintenance process reengineering initiative to streamline procedures and identify opportunities to free up resources for capital projects and demand needs. Conducted Internal Customer survey to determine our current level of support, gaps and opportunities for improvement. Change Agent to rollout operational change to peer managers and field technicians.

Leadership to a diverse team of 34 Installers, Repairmen, and Cable Maintenance personnel to meet and exceed service level objectives and operating budget of $2.4M in accordance with Corporate and customer expectations. Participate in service development initiatives that involve planning, budgeting, scheduling and implementation while maintaining adherence to high safety standards among the team.•Develop/Implement Remote Central Office wiring project. Removed 6.8 equivalent HC from completing rack work and redeployed as required in ADSL and I&R. The Result of my initiative reduced Cost/Unit by 5%. Consistently increased team billing revenues by accurately billing for work. In 12 months my team billing improved from 4th in Calgary to 1st in all of Alberta.•Recruitment of 3 peer managers in Calgary Field Operations.•Consistently exceeded productivity levels throughout my team.Developed excellent negotiation skills when dealing with customers, team members, and supporting teams.