Darren Brock Email and Phone Number
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With over 20 years of experience, in the retail, B2B, and call center service industries, I know a thing or two about creating and training effective teams to become high performing, engaged, and active in driving revenue, increasing customer retention, and becoming more productive. Through my successful leadership, I have been integral in achieving aggressive targets, increasing employee retention, and growing my companies' customer base and revenue significantly.Some of my key achievements include:✅ Accelerated regional performance by 12% in YOY annual sales, resulting in a $1M revenue increase, achieving over $10M annually✅ Oversees 10 retail stores, directly managing 10 general managers and indirectly manages 65 total employees within the division✅ Recognized as #1 out of 135 in region in all arounds for nonrenewals in 2018, achieving only 8% delinquency average for the year as opposed to a company average of 20%✅ Increased revenues and profits from losing $90K monthly to gaining $30K, growing customer base nearly 10%✅ Increased team member retention by 30% through effective hiring and training, taking turnover from 80% down to 20%I am interested in connecting with other like-minded professionals in my field. Feel free to contact me through this profile if you wish to connect.
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Director Of Business DevelopmentFleetforce Truck Driving School Jun 2021 - PresentWinter Haven, Florida, United States
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Regional ManagerAaron'S, Inc Aug 2013 - Feb 2020Florida - Atlanta• Recognized as #1 out of 135 in region in all arounds for non renewals in 2018, achieving only 8% delinquency average for the year, opposed to a company average of 20%• Top 10% in customer growth by growing 300+ customers in 2018, achieving 6% customer base growth• Grew East Florida Region from #14 to #3 region in 4 months through client management training, improving morale and workforce planning• Accelerated regional performance by 12% in YOY annual sales, resulting in a $1M revenue increase, achieving over $10M annually• Oversees 10 retail stores, directly managing 10 general managers and indirectly manages 65 total employees within the division• Provides training to GMs through strategic role playing to fulfill rental agreements, achieving a 6% return rate, achieving a 4% decrease • Increased team member retention by 30% through effective hiring and training, taking turnover from 80% down to 20% -
Regional Manager - Homesmart DivisionAaron'S, Inc - Homesmart Division 2013 - 2016Florida- Georgia• Acknowledged as the #1 best performing region in company all arounds in KPI including revenue increase, customer gain, charge off percentage, profit percentage and customer service scores• Implemented sales programs to grow output of sales by training 6 direct reports and 50 indirect • Increased revenues and profits from losing $90K monthly to gaining $30K monthly, growing customer base nearly 10%• Managed operations while implementing and developing policies to increase customer satisfaction through behavioral training for 6 corporate stores • Coordinated sales and collection development programs, as well as workforce improvement to achieve regional goals
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Director Of Operations - Call CenterSoutheasten Asset Services 2011 - 2013Tampa, Fl• Reorganized property preservation exceeding $18M annually through talent acquisition, training, and restructuring, resulting in stabilizing operational procedures, allowing for growth• Streamlined business operating procedures, including accounting and financial software implementation, leading to an increase in transparency and a 30% increase in productivity, and $300K cost savings annually • Created a system of accountability and training for 40 employees in a call center environment designed to exceed vendor relationships, leading to a 20% increase in client base• Procured new software to track work orders, ensuring a timelier completion for clients, increasing productivity by 60%• Increased efficiency by 40% through the implementation of new financial software designed to manage all invoices, client billing, and financial statements
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PresidentRent Max Jan 2003 - May 2011Tampa/St. Petersburg, Florida Area• Built business from ground up, managing 5 location chain with 3000+ customers, exceeding $5M in annual revenue • Maintained low operating costs with an efficient business model to facilitate growth with only 35 employees• Managed all financial responsibilities for the full P&L experience of the company including budgeting, financial analysis, capital investments, and lines of credit• Directed creative team to implement monthly direct mail campaigns and annual television marketing • Attended 2 trade shows yearly to consistently build relationships with vendors• Streamlined training programs to ensure high customer service and 100% customer retention• Implemented all company policies and performance management guidelines to ensure 100% compliance• Built and managed a fleet of 12 delivery vehicles • Responsible for product mix to meet demands of the customer demographics in each store location by procuring, merchandising and deploying with store teams • Targeted and negotiated sale to one of the largest rental purchase companies in the nation, achieving a 12% profit margin
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Regional ManagerRent Way - Homechoice 1996 - 2003Miami/Fort Lauderdale Area• Managed complete operations for 12 stores, growing region to $7M+ in revenue and 20% profit margin• Created unprecedented efficiency in cost reductions reducing charge offs from 7% to 2% • Responsible for all hiring and training, including 12 general managers and 96 staff, developing store managers and promoting within the organization • Built sales programs to drive revenue through marketing and operations, growing revenue by 8- 9% YOY
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Store ManagerRent-A-Center 1993 - 1996Tampa/St. Petersburg, Florida Area
Darren Brock Skills
Darren Brock Education Details
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Marketing -
Land O Lakes High SchoolDiploma
Frequently Asked Questions about Darren Brock
What company does Darren Brock work for?
Darren Brock works for Fleetforce Truck Driving School
What is Darren Brock's role at the current company?
Darren Brock's current role is Director of Business Development.
What is Darren Brock's email address?
Darren Brock's email address is da****@****ons.com
What is Darren Brock's direct phone number?
Darren Brock's direct phone number is +181338*****
What schools did Darren Brock attend?
Darren Brock attended University Of South Florida, Land O Lakes High School.
What skills is Darren Brock known for?
Darren Brock has skills like Profit, Merchandising, Inventory Management, P&l, Store Management, Team Building, Retail, Income Statement, Inventory Control, P&l Management, Sales Management, Recruiting.
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Darren Brock
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