-Administrate on site code repositories via Atlassian Bitbucket.-Set up and configure Automated build and deployment process via Atlassian Bamboo.-Manage all Staging, Sandbox, and Production environments.-Administrate Linux/PostgreSQL and Windows Server/MS SQL Server issues as needed. -Administrate deployment of automation and site code to the production environment. -Administrate multiple Internet Information Services (IIS) sites-Manage all releases for multiple web apps, from initial dev code completion through testing to production deployment. -Triage and troubleshoot all deployment defects and issues. Elevating any known issues that require a -development engineer.

-Performed quality assurance testing of multiple channel marketing web apps.-Provided Quality technical customer service to our clients and their partner users.-Create professional technical documentation and test cases for new features as they are created.-Create, execute, and troubleshoot complex SQL queries, functions and stored procedures in MS SQL Server and PostgreSQL. -Write and execute xUnit test cases for Data Access Layer class functions and methods using Visual Studio and JetBrains dotCover and ReSharper.-Verify and troubleshoot issues with REST and SOAP API.-Escalate all identified defects to the Program manager and the Development lead for triage and assignment.

Facilitate, engage and drive bridge calls during service outage situations for Office 365 customers.Develop communication plans with internal partners to minimize end-user impact during system outages.Work closely with remote support and other internal teams as needed to ensure timely resolutions to break/fix issues.Communicate effectively throughout internal IT groups and with external groups, including end-usersAdhere to established service agreements for acknowledging, engaging, communicating, and resolving IncidentsStrive for excellence in service, facilitating communication and collaboration among many parties to bring all Incidents to resolution quickly and efficiently.

Reviewed and coded cases imported from consumer contactsPerformed and provided deep case analysis of top issues/errors to Project managers, created new coding nodes as were neededValidated and proofread all presentation reports for Project managersResolved all coding questions from and audited coding performed by coding teamProficient in all windows live services and Windows 8 modern apps

Processed admin requests including all user access concerns, workspace set up and deactivationsPerformed training for new user on the application and Boolean searchesTroubleshooting customer issues with Boolean search systems, browser and computer related issues, as well as identifying issues within the application itselfQuality checked monthly analytical reports for customers

Laptop connect SpecialistProvided consistent outstanding business customer service for technical support on mobile devicesTechnical troubleshooting multiple mobile devices(Android OS , iPhone OS, RIM Blackberry, Windows Phone OS, and Web OS devices), specializing with tethering devices and laptop connect cardsMaintain accurate notes on the account for troubleshooting that was performed for future representatives to continue seamlesslySelected for pilot team to callback customers to continue technical troubleshooting and to verify customers' issues resolved creating a better customer experienceAssisted with training fellow specialists on company policies and proper troubleshooting, including creating several presentations to better communicate the material

Provided consistent outstanding customer service for consumer customersAssist with setup of and technical troubleshooting of video game consolesAssisted with setup of wifi connectivity to home networks from video game consolesSetup repair and warranty services for customers