Responsible for ensuring Electrical Transmission Infrastructure meets CPUC and SDG&E maintenance standards. Collaborates with field leadership for field operations to promote data quality and process improvements.Manage internal and external maintenance activity to ensure compliance with SDG&Es Maintenance Practices. Run queries for data analysis and generate reports in support of Regulatory activities and audits. Maintain abilities to use the following resources: Enterprise Data Stores and Services SAP for CRM, MS Access, Advanced Excel, PowerPoint, Outlook, Visio, ArcGIS, GFMS, and Digital Image File Handling.

• Responsible for Quality Control of OSP Engineering and Construction documents. • Support Managers with Data Quality Reports (Complex data reporting covers varying disciplines which include Invoicing, Engineering, Inventory, Public Infrastructure, Vendor Scorecarding). • Accomplishments: Completed 2021 Q1 Quality Control Report which resulted in a $1M+ revenue credit that is reinvested for capital projects. • Applications and tools used: 3GIS, CoFEE, Tableau, DDT, Tableau, Google Earth, QGIS, and Python.

• Responsible for the following deliverables to the client: OSP Construction Permit Plans, GIS datasets, planning, and cost analysis. • Organized CAD Drafting team and Civil Engineering vendors to meet deadlines, and plan for internal and external contingencies. • Interface with project construction manager, and city city engineer, and city inspector to address construction considerations (local standards, and CPUC requirements). • Work with client to identify and solve OSP construction challenges which include: agreements to access private roads, rail road crossings, central office selection, and HOA/MDU agreements. • Lead weekly deployment calls with the client.

• Mitigated data conflicts by creating and maintaining a Data Glossary for all systems. • SalesForce Administration: Quality Assurance testing of SalesForce code, bulk data input, troubleshoot issues, create and edit trackers, SalesForce reports, and SalesForce dashboards, plan and groom sprint backlogs for debugging and changes. • Microsoft Dynamics 365 Finance And Operations: manual data input, bulk data load (via D365 Data Management module or Excel Data Connector), user permissions management, training development for end-users and administrators. • P6 Project Management Application: Automation of data entry, and generated reports. • Microsoft SharePoint Administration: developed intranet site templates and navigation structure, worked in conjunction with software developers to create web parts. • Apply Agile Software Development principles in the Development of the above applications.

• Draft AutoCAD prints for permit applications, and construction. • Planned fiber placement design that is most cost-effective and meets local regulations • Updated OSP Network Designs onto GIS tools for Google Fiber, AT&T, and CenturyLink (Citrix environments like Aramis and NDS). • Improved product quality and customer approval rate by developing a document control system to track all local permit and regulatory requirements.

Work with customers over the phone to review, calculate, and release commercial insurance policy renewals in accordance to specified guidelines.Collaborate with Underwriters to manage insurance policy changes. Solve coding and entry errors. Heed all information security protocols.

• Arranged emergency travel assistance and guided active duty service members worldwide through highly time-sensitive military travel procedures. • Facilitate emergency communications for the United States Armed Forces and documented verification protocols for follow up, and legal review purposes • Dispatched disaster services with data entry of client casework information and follow up instructions • Disburse emergency financial assistance for service members and veterans of the United States Armed Forces

• Create and edit Red Cross resource layers using ARCGIS 10. • Create and manage geographical database using ARCCatalog. • Facilitate information and GIS tools for analysis of Red Cross data for planning and project mangers.