Darren Bloomfield Email & Phone Number

New York, NY, US

New York, United States

• Act as the sole point of contact for the New York City Department of Education client account.
• Serve as the primary point of contact for initial escalations then dispatch technicians and contractors to client sites and prioritize issues and conflicts with discernment.
• Manage requests by monitoring open incidents for accuracy, scheduling techs for site visits, and ensuring that staff are working diligently and urgently while keeping the company and client in mind.
• Participate in client meetings by providing account oversight and executive summary.
• Supervise a staff of five, ensuring the highest delivery of service and productivity, including managing a shared inbox, intricately reviewing and tracking tickets from start to completion, following up on open items.
• Administrate and update dashboards for vendor portals (ServiceNow used by the Department of Education) and internal systems ( TOGaDesk), provide support and training to new Dashboard users, and oversee training and.

New York, United States

• Responsible for overseeing, scheduling, and coordinating all service calls by tracking each request from start to completion, including creating dispatch tickets, updating the service database with accurate notes and.
• Served as a liaison between clients, company leadership, dispatch, and field service technicians, ensuring efficiency and accuracy in communicating and reporting by providing regular, initiative-taking updates to all.
• Partnered with Original Equipment Manufacturer (OEM) Vendors to prepare warranty paperwork and maintain accurate records.
• Maintained and updated service management system, including agreement databases, client service agreements, maintenance agreements, billing using NetSuite, scheduling, and handling proprietary documents and information.
• Responded to after-hours inquiries and voicemails, logging each accordingly.

New York, United States

• Updated and maintained confidential databases of high-profile clients and media information as well as inventory of office equipment, property, and supplies.
• Answered telephone calls and provided support to clients, by conducting research for trends, and assisting in event planning and drop off items as gifs..
• Collaborated with clients to support their media-based portfolios.
• Performed office duties, including copying, filing, and organizing as needed.