Darren Dickman Email & Phone Number

Qct Hardware Platform Product Management

Manage strategic customer-facing programs and productize mobile test platforms that generate revenues of $20M+ annually.

Cellular Modem Product Management

Strategic Partnerships and Business Development• Managed strategic initiatives including interoperability testing (IOT) program, technology trials and evaluations, trade shows and press releases, bolstering Qualcomm’s modem leadership position• Owned over 15 large strategic account relationships, serving as single point-of-contact for customers while fostering collaborative environments for internal stakeholders as needed• Performed due diligence on customer requests, led contract negotiations, pre-sales and sales activities, managed product deliveries, and provided post-sales support• Prepared / presented proposals and negotiated / executed contracts (NDA, MOU, SOW, Procurement and Sales Agreements) including multimillion-dollar IOT agreements that brought 3G and 4G to market• Proactively executed customer escalations in an environment of constrained organizational resources and complex global environments, thus improving customer satisfaction while maintaining organizational prioritiesProduct Management and Sales Operations• Managed $20M+ development tools product lines that delivered industry-first capabilities to strategic partners, aligning product development efforts with customer feature and schedule requirements• Developed novel documentation processes for complex feature concurrencies, resulting in accurate technical documentation and marketing collateral, thus lowering cost of sales and post-sales support• Reduced RMA and customer escalations by implementing corrective actions in the NPI process and adding quality controls to ensure the products met functional and performance requirements• Created production forecasts and managed factory schedules to constantly realign with shifting company priorities and customer needs while minimizing lead time and eliminating excess inventory

Software Program Management

Program and Project Management• Managed programs involving large engineering (standards/systems/HW/SW/system test) organizations and external customers, pulling in subject matter experts as required to support program needs and meet customer commitments• Facilitated internal- and external-facing meetings, conference calls and documentation resulting in improved alignment of internal plan of record with ecosystem readiness and customer requirements• Created new business processes to enable strategic IOT partners to file service requests under a unique Salesforce case type, thus improving case response times by enabling direct collaboration between internal stakeholders and external customers• Performed data mining and analysis, extracting salient information and presenting metrics and KPIs to customers, stakeholders and executives in order to communicate status, identify problem areas and intervene proactively• Managed IOT projects requiring collaboration with global internal and customer teams to commercialize new modem products and deliver nascent technologies on schedule and budget

Asic Product Test

Document and benchmark new product introduction (NPI) process for ASIC designs in CMM level 2 organization. Develop and maintain project schedules, timelines, test time and yield metrics and other tools that provide product engineers and management with insight into product development efforts.

Globalstar System Integration And Test

Collaborate with Program Management and Project Engineers in support of Globalstar product development efforts. Business systems design, supplier management, technical documentation. Data processing, analysis and presentation. Manage server space and data warehousing. Supervise a team of support personnel.

Bachelor'S Degree

Master Of Science - Ms, Computer Software Engineering

Stanford Advanced Project Management Certificate