Led financial oversight of the inventory portfolio, driving sales through strategic supply chain management and cost-effective purchasing decisions. Developed and implemented initiatives to reduce purchasing costs and optimize inventory control, enhancing profitability and operational sustainability. Produced monitoring and evaluation reports to support data-driven decision-making and continuous improvement of inventory processes. Collaborated with senior leadership to align financial operations with business objectives, ensuring efficient resource allocation and supporting long-term strategic planning.

Oversee staff across multiple states and ensure the company's financial success through effective management of sales, purchasing, profitability, and inventory. Build strong customer and vendor relationships while developing processes that align with the NetSuite ERP system to streamline sales, purchasing, and accounting functions. Provide technical and operational support to both the sales and accounting teams to maintain high customer satisfaction. Implement process improvements to drive operational consistency across the organization.• Lead, mentor, and coach staff to strengthen supply chain and inventory management capabilities, including fostering positive relationships with suppliers to enhance customer satisfaction and business growth.• Manage a geographically dispersed team, providing direct support to sales and accounting teams to meet evolving customer needs.• Prepare detailed reports covering financial, purchasing, sales, customer inquiries, data analysis, inventory control, and vendor management to inform business decisions.• Offer clear recommendations and insights to the management team to optimize existing business operations and identify new growth opportunities.• Manage inventory levels by calculating stock requirements, setting competitive prices, and ensuring profitability and cost savings.• Configure, maintain, and optimize the NetSuite ERP system, including leading the transition to Epicor ERP.• Develop saved searches and reports in NetSuite to extract data for financial analysis, contributing to improved financial performance by aligning business strategies with cost and margin insights• Utilize Excel to analyze data from NetSuite reports, aiming to reduce inventory levels while meeting future demand, achieving over a 60% reduction in inventory levels.

Responsible for managing key accounts, fostering customer and vendor relationships, and identifying growth opportunities while ensuring high levels of customer satisfaction, cost savings, and improved equipment uptime.• Conducted in-depth analytical reviews, including data mining and historical data trending, to implement impactful solutions that resulted in doubling sales and generating over $500k in savings for the customer.• Developed long-term strategic supply chain partnerships with suppliers to drive business growth and sustainability.• Achieved supply chain goals and cost savings through initiatives such as direct and alternate sourcing, repair alternatives, and negotiating strategic agreements with both vendors and customers.• Reviewed RFQs and negotiated contracts to protect company interests while meeting customer requirements.• Identified target market segments by researching, analyzing, and interpreting the competitive landscape, optimizing positioning for products and services in the market.

Managed a diverse team of group leads, tech support, process engineers, and field staff within a matrix organization, providing technical support for photolithography tools at semiconductor customer sites across North America.• Developed and managed department and project budgets, maintaining operations within 5% of the forecast.• Designed and implemented a support strategy that significantly reduced customer escalations by establishing a 24/7 Tech Support Call Center, resulting in decreased equipment downtime for customers and lowered escalation support costs for ASML.• Provided expert advice and training to customers on optimizing tool performance, leading to reduced downtime and improved production yield.

Managed six international departments, including Technical Support and Process Engineers in the USA and expatriates in Germany, England, Japan, Korea, Taiwan, and Singapore. Trained staff on global business practices and customer etiquette. Provided on-site customer training for proper utilization of newly installed tools. Oversaw cost forecasting and budget control for each department, as well as new site startups.• Led customer meetings alongside sales teams to negotiate installation and post-sales support requirements.• Created a staff utilization model in MS Excel based on tool performance to forecast future support needs, which formed the basis for budget forecasting and service contract quoting.• Developed and implemented a 24/7 Customer Support Call Center to enhance global support.• Participated in the SAP rollout, utilizing SAP to enter budgets, run reports, and track costs.• Conducted analytical reviews of warranty, upgrade, and support costs extracted from SAP to evaluate costs, margins, and Cost of Ownership for customer accounts.• Designed pricing models and provided pricing guidelines to account managers, ensuring that new business opportunities contributed positively to the company.• Increased service revenue and improved customer satisfaction by implementing account strategies developed in cross-functional teams, addressing service contracts, spare parts pricing, and warranty commitments for a global customer base.